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About Troysers1

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    Cool Cruiser
  1. Thank you for the responses and the different perspectives. I have worked in service organizations and whether it was for myself, my team, or the organization, the goal was to exceed expectations, and avoid unexpected, unpleasant surprises for the customer, so with this context, I would have thought that RCI would have been better served sending out something ahead of time saying we will be working on a major maintenance item and your cruise has been discounted accordingly or offer a reasonable OBC to offset the inconvenience, but I guess I am in the minority. As mentioned, I have been on several Disney cruises, and while I have seen them perform maintenance during the cruise (painting the hull for example) it has been less invasive than what was on the Rhapsody. I guess I am thankful I was not on the cruise the following week where it sounds like the buffet may have been out of commission for rug replacement. We found that the Disney experience was definitely superior, but perhaps that is why it is more expensive. We had a good cruise, but more based on factors beyond RCI control (fantastic weather, and probably the most courteous group of fellow passengers (limited chair hogging, only smoking in designated areas, etc,..) than factors RCI could control (food was mediocre) although we found staffs' attitude was generally very good. Once again, thank you for your opinions.
  2. Was hoping for peoples' opinions/experiences. Was on Rhapsody of the seas a few weeks back. Booked it because we thought it would be a good fit with our son (special needs; loves to swim and watch movies). Get on the ship and there was scaffolding around the outdoor movie screen and was informed that they would be doing maintenance on the screen most likely for the entire week (ended up being 6 out of the 7 days). For those who are unfamiliar with the Rhapsody, it does not have the bells and whistles of RCI's bigger ships. RCI's summary sheet highlights the outdoor movie screen, rock climbing wall, retractable roof (that also had problems), and a bungee trampoline (which we never did find). The pool/movie screen area with a smaller ship was certainly a factor in deciding on this cruise. I will try to attach pics, and I have videos of drilling and hammering that went on while they worked on the screen. When I asked at guest services what I could have done to avoid this situation and what can I do to avoid it in the future (no communication beforehand), the response was nothing I could have done, that passengers are really at the mercy of whatever they decide to perform maintenance work on any particular cruising, and that it is RCI's policy that they provide no advance communication/compensation for any inconvenience. Is this par for the course for how RCI does business? We have 20 plus cruises (mostly on Disney and Holland America). Was just on the Nieuw Amsterdam a few weeks ago; everybody on the ship received a $50 onboard credit because they changed some port times because of azipod issues (as explained in a letter when we first got to our cabin).
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