futuredays

Royal has now gotten back to me & said it was an issue with the credit card processing company and that they never even tried to process my payment. Royal had it marked as paid as they didn't know behind the scenes that the credit card processing company did not even request payment. So, now they're offering me $150 onboard credit IF I buy those same items again. However, since my cruise is now only 5 days away that credit does not even cover the difference. It seems that it's the best they're going to offer so I guess I'll just be out of pocket some $$. Lesson learned it to check your credit card I guess.

Yeah, the thing is it was posted on my cruise planner from the date of purchase until it showed "refunded" on the day they sent me the email a few days ago. I had no reason to suspect that anything had gone wrong with my order. I now know I should also double check my CC.

Yeah, their IT systems seem to be having issues for sure.

Now, I see on my credit card that they just charged it on 4/27/23 for the photo package at the price I had previously paid, and then on the same day processed a refund for that same amount. They also refunded the internet package that the original payment was never processed for. It seems to me that they have no clue what's going on over there. Oh & yes, I will advise them that they refunded me for something they never charged me for in the first place.

I understand that my payment didn't go through, but I did order it & nobody reached out to advise that they didn't process the payment. It was in my cruise planner as an order that was fully processed for 2 1/2 months. It was their IT glitch that messed up my order and when their IT glitch was finally discovered it sent me an email. They should give me an opportunity to just pay for my order.

I went back & looked at my credit card statements & they actually hadn't put the charge through, but I had no idea and no indication from Royal that I still owed for it. I just found out when they sent me an email saying my purchase had been cancelled and that I'd be getting a refund. I guess I should have realized that I hadn't been charged but I really don't look at my credit card charges and so had no idea there was an issue. If I had known I would have used another card or figured out why the other card didn't work. Anyways, I think they should allow me to pay for my original order prior to cancelling it 2 1/2 months later when they never contacted me about it. I just won't purchase it now at the new price so it's really just lost revenue for them and an annoyed customer.

This is their latest response: "Thank you for your patience. Accounting advised that the initial payment for the packages didn’t clear. As such, the packages were cancelled, and the system marked them as a claim dispute. For that I apologize for stating it was a dispute. However, the promotional pricing time frame when you initially purchased the package, has passed. We cannot honor past pricing. We truly regret any disappointment or inconvenience this may cause." I don't really know what it would even mean that the initial payment didn't clear when I most certainly had enough credit limit (we have a $50K limit on that card and always over pay it so there's more than enough credit limit). Anyways, I also noted that they posted a charge on my credit card yesterday for the amount of the photo package that they said they were cancelling. So I was hopeful they were reinstating it but today I got the email above. I tried Facebook and they won't talk to me because they said this person that is emailing me will handle it. I tried calling C&A and they won't speak to me about it either.

They said it was disputed. I guess I'll contact my credit card company to find out what happened. I just don't track my credit card charges close enough to notice that it didn't get posted & then 2 1/2 months later Royal cancelled the purchase. If Royal would have reached out (or my credit card company) then I would have paid it on another card or whatever to make sure it went through. Anyways, I'm just frustrated with the process as I was unaware anything was wrong until I got the email that Royal had cancelled my purchase.

I will try that. Thank you

I called & they said that I had disputed the credit card charge (which I definitely did not do and my credit card has more than enough credit limit) but could not provide me with any information as to when it had been disputed and why it took 2 1/2 months for them to cancel it after the charge didn't go through. They weren't willing to reinstate it for the price I originally paid and were basically no help. They told me to contact my credit card (but then agreed with me when I said that wouldn't do any good now anyways since they won't do anything about the price increase).

thanks

I paid for a photo package and Voom surf + stream package back in February 2023 (not a great deal, just typical pricing). Now with our cruise in less than 2 weeks they've cancelled both of those (refunded them) but both are still offered with a heavy increase in prices. Is there someone I can contact to follow up on why this happened? I don't think I should be paying the increased price if both items are still available.

How far in advance were you able to book them?

I have Diamond status with RC & my stepchildren will be cruising with my husband & I (& my kids) and they have never cruised before. Will my stepchildren get Diamond status as well on their first cruise or will they get it on their second cruise? I have signed them up with C&A. Thanks