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Yes, directly with the bank.

You guys are so patient with that company. I gave them one month to refund, and placed disputes. Of course, won and already got all my money back. The owners are among the richest in the world. You certainly do not need to wait that long for a refund. If it's June, very soon your card won't accept a dispute anymore. Act, or you might not see this money. It's clear to me this is done on purpose, part of the business. Minimum they get is interest, if not the whole amount. Maybe you are also very rich and don't care about that amount very much.

Just one ship can have more than 4,000 cabins. That multiplied by multiple ships. The same cabin can be cancelled by multiple customers (A cancels, B books and cancels, C books and travel). Yes, it is a lot of money.

5 months!!!

Same way. Maybe they process refunds once a month, again to collect interest. Depending on the day you cancel, you may be scheduled for next month's batch. However this is unfair, they should refund promptly. No wonder the owners are among the richest in the world. Regulators are just sleeping watching all that. It is really incredible the lack of customer protection.

No. Two different cards, different banks. I called MSC and they have not issued the refund yet. First they said 1 month, and now they said 2 months to receive the refund. It's not my bank delaying the refund. It's MSC holding the money to accrue interest. Unfortunately, I decided to open a dispute. This will be probably my last sailing with them (I have one booking confirmed). They are really horrendous in customer service.

Cancelled over a month ago. Deposit still not refunded which means they are just earning interest over it. This is really intentionally poor service (but financially beneficial). You just keep calling to convince them they need to refund? I don't want to start putting disputes (I have two deposits pending refund for over a month).

Not surprised, unfortunately. Nowadays even law enforcement lack support to act correctly. More and more it will be our problem (non smokers) instead of these poor souls trashing their bodies and brains, disrupting our trips. We will be moving cabins, apartments, even cities to be away from these people. Not too far away, they will also require a lot of assistance due to unemployment and health issues - guess who is also going to pay for their "support"?

I experienced it myself, I have addresses in two countries, and one was cheaper so I used that one to book. No issues as long as you are a resident of that country too. Specially for international cruises, it might have effect on your Visa requirements that they check (because it will show you are a resident of country X traveling to country Y). I doubt they care anything about price, it's more for documentation check.

Please tell me this was a joke. Or, a system error they realized later. This is wrong in many ways. Even though it still listed Yacht Club, they would not give you a card to access the YC exclusive area? This is bait and switch and as far as I know, it's prohibited.

In my case the selections available for Aurea are exactly the same size of Fantastica (no larger balcony, same room size). It's weird.

Thank you. I understand they are different experiences, but physically cabins are the same, so one could stay anywhere in the ship. I don't understand why Aurea has specific cabins if they are physically the same as balcony cabins from Fantastica, Bella.

Hello! After selecting Balcony... Fantastica shows many decks and cabins available. Aurea shows only two cabins available. They are all the same size. Why Aurea has more limited options? I understand Yacht Club would be limited because it's a separate area of the ship, but Fantastica and Aurea are all over the ship, so why Aurea and Fantastica don't show same cabins available? If I book one of the two Aurea available, is it possible to move to any other available cabin (that is currently showing only under Fantastica)? If it matters, it's a cruise in December (so many many months ahead). Thank you!

Really? Sometimes I hear the opposite, that a TA is often in the way. Also, booking with a TA might prevent from bidding upgrades (at least independently)?

Quoting MSC website, which use different wording. If it matters, ship is MSC Grandiosa. Aurea: "Complimentary Access to the Top Exclusive Solarium" YC: "Dedicated exclusive Sun Deck with pool, whirlpool, solarium and bar" Question: Is this the same exclusive deck with pool? If not, does Aurea area has a pool or only chairs for sunbathing? Some reviews show very similar, if not the same, area. Aurea: "Access to thermal area (adults only)" YC: "Complimentary Access to the Thermal Suite in the MSC Aurea Spa" Question: Is this the same thermal spa with access to sauna, big jacuzzi, etc.? Any difference between Aurea and YC? As far as I know there is only one thermal area, but MSC use different wording for Aurea and YC. Also: In physical terms, I understand YC is a separate area of the ship including staterooms, and it also include an exclusive restaurant and exclusive lounge. Aurea is mixed with regular staterooms. Other than that, is there any other exclusive area for YC that is not included in Aurea? Thank you!