venussuz

I'm asking the above because I finally received a settlement from Aon over nine months after filing the claim, and it was for the exact amount I paid for one night of the cruise, despite my isolation onbord ship being longer than that, and $209 for food expenses over 5 nights in a quarantine hotel. I was told by multiple people, including Princess employees, not to worry about receipts for food while in quarantine at a hotel outside London, the $100/day was automatic. Ends up it's not automatic, at least according to Aon, who even shorted me based on the receipts I could provide. Does anyone have the paperwork provided by Princess re the process of disembarking and going to a quarantine hotel? I never received the paperwork for this (or anything else - my Covid paperwork was likely sent two doors down as I received their Covid paperwork and returned it to them) and those in my group can't find theirs.

I did the same, filed a complaint with the Michigan Department of Insurance and Financial Services as well as the state AG and the Better Business Bureau on March 29th. This was after Aon took over 9 months to decide anything on my trip interruption claim. Fascinatingly, they decided on my cabin mate's case the next day - denied - and mine three days later. Aon "settled" my claim for a fraction of what I believe I was owed. I'm in the process of appealing the decision now, but I learned never to buy insurance through the cruise company.

Less than a week after filing complaint, my cabin mate's claim was denied while mine was finally put through for a total of $361.61 reimbursement, which didn't even include the $500 for food during 5 days in quarantine in London. They (Aon) reimbursed me $209.72 for food, which is less than the receipts I submitted. They reimbursed me for one of three lost nights. Because I only have paperwork stating I was quarantined onboard for two nights, I'll have to settle for two. I'd like to know what happened to the 150% trip interruption prominently displayed on the schedule of benefits on the Aon policy. Oh wait, that shows "Maximum benefit" which leaves them wiggle room to pay anything UP TO that amount. I've already appealed the decision, but I find it highly suspicious that I couldn't get any response until I involved a government watchdog organization.

SO glad to hear, err read it! We just filed complaints with the state insurance commission last week. Sounds like it will be two to four weeks to get a response, which is Miles better than the nine months we've waited thus far. Advice much appreciated as I never would have thought to file a complaint with the state - add the Better Business Bureau and the Michigan state AG as well because my sister is nothing if not thorough.

I knew it was going to be Aon. You might want to file a complaint with your state's (or territory's) insurance commission. We just had to do so after waiting 9 months for payment on Covid interruptions on a June TA. We haven't been paid anything despite filing two days after getting home in June 2022.

Similar here as well, in that we disembarked June 13, stayed in a quarantine hotel outside of London for five nights, then flew home. We had the platinum insurance as well, filed the claim June 19th and the claim has been "in progress" since mid August. I've been trying to deal with Aon "Absolutely you've submitted everything you needed to. You just need to wait for the examiner to finish with it." Then they requested my positive Covid test again last month - I sent it for the third time. A week later I got an email requiring the proof for my hotel stay as well as documentation for all meals. I sent that for the third time. I haven't received a check but I know two of the people in our group each got a check for a random amount ($247 or some such) in August. The other four haven't gotten a thing from Aon or Princess. @PKlein9747 I will definitely try to contact Princess Solutions tomorrow. If that doesn't work I'll file a complaint with the state's insurance commissioner.

Same view in Mid Michigan.

I'm in a similar situation, waiting for Aon Insurance to pay out for a TA last May - June. Filed the trip interruption request June 19, a day after getting home, and have got nothing but "apologies for the delay, we're Very busy" from both Princess and Aon. I've yet to speak to anyone from either company not reading off a script.

At this point I'd gladly settle for FCC as I have a cruise payment due in a month that won't be happening without some form of payment from Aon. Not because I can't afford it but because I have zero faith in Princess making things right should anything go wrong. Yes, I was going to get different travel insurance but Princess messed this up in every way possible, from telling me to go wait in my cabin for a doctor one afternoon and not showing until my roommate called to tell them I was very sick 36 hours later. Every step after that has been either missed, delayed or obstructed by Aon/Princess' constant litany of "We're very busy right now, we'll help you when we can." I'm very pleased to hear you got a positive resolution, but I don't believe it will happen for myself and others without going through legal means.

We caught Covid onboard, ranging from day 5 to day 16. No FCC involved because we were told we had to go through AON. I applied through Princess to be reimbursed for meals during the 5 days required stay at a Covid hotel in October (applied in October - had Covid in June). No response from Princess or Aon other than emails confirming they received required documents (Aon) or received my request for the per diem for meals (Princess).

THAT is what is bothering me - on Tuesday, the 20th, it will be 6 months from the day we (6 of the 8 in our group caught Covid despite masking) filed for trip interruption with Aon. We have made no progress with them, other than being requested three months in a row to file the same paperwork on the 29th. That was in August, September and October though, and no new paperwork has been filed since September, yet I haven't received a dime from Aon or Princess and I'm fed the same line each time I call. Which is why I won't use Aon again, and quite possibly move on from Princess as well.

It's possible to track a cruise ship's Covid situation by monitoring forums on social media (such as this) and set a news alert for the cruise ship/line you're on or will be on. Unless, of course, you're on a cruise with little to no internet as was the case this summer in Iceland. Beautiful country, wonderful crew, good food, but almost no internet after day three. 30kb download speeds get you nowhere with all those ads to load. Right there with you about not cruising for a while. I've cancelled three I had booked since June.

Thanks for the recommendation, I just got the audiobook and it's next on my to be read list.

I filed my claim in June - as I just told the CSR, if I don't have the $7000+ by the 20th, 6 months from the date I filed, I'm getting my lawyer involved. Filing a complaint with the state insurance commissioner is a possibility until then.

We have a cruise booked for May but I haven't and won't pay anything more than the deposit until we get the trip interruption reimbursement from Aon and the per diem for food from Princess. Final payment required early February - good chance I, at least, will be cancelling. I had planned to use Allianz if this cruise happens as both the price and protection are better than AON.

I don't remember our steward asking on the Island Princess but he was wonderful and made up the room soon after we left in the morning and did turndown service, removed any mess (dishes, towels) and left the Patter while we were at dinner every night. We couldn't have been more pleased by the service Roberto provided.

I don't know if this is an option for everyone but a blind friend we were cruising with arranged to have the Patter delivered to him in pdf format each morning or the night before so he could then use his screen reader to have the day's events read to him. He generally had a better idea of what was going on and where than the other five of us. Many features of the Medallion app weren't functional for him, but ordering food and drink to wherever he was worked fine for him 95% of the time.

Duh! I didn't even notice the colon in the original link, removing it as you showed makes all the difference. Fortunately I was able to submit the request using ProfMHC's excellent pictures from the website. From reading this and other forums, I expected the 3 to 6 month wait from AON though I of course hoped otherwise. What I didn't expect was being asked to provide the same documents three times now, which I have done. Better to send them multiple times than to be told they didn't receive them the first time. Three AON reps I've spoken to in three weeks have told me "Yes, they received all my documents, nothing more is needed," "No, they didn't receive any documents from me," (despite having receipts that they received them) and lastly "I'm unable to view your documents as they're coded confidential. Please send everything again." None of this is encouraging for a claim filed June 19. Two more months of not so patiently waiting.

The app worked great for ordering food and drinks on our May-June Trans Atlantic cruise, but I have to say that delivery to the cabin was much slower (as long as 90 minutes by the end of the cruise) than anywhere else. Word of advice, make friends with a bartender or server at each location (tipping well doesn't hurt but being kind and courteous will do) and they'll generally come to get your order or deliver yours more swiftly than they do for others. One bartender on the Island Princess was exceptional for us, always greeted us by name and knew which drinks I was likely to order (strawberry daquiri or rum and Coke tonight?) without prompting. SO glad I tipped him well as we went rather than waiting as Covid had me laid up the last couple of days. I mentioned him and the gentleman at the buffet who was such a help to me in carrying things in the after cruise survey. Thanks to whoever it was who suggested getting a picture of your favorite staff, that way you'll know who to commend in the survey. That worked a charm where my memory failed me on a name.

I appreciate the link, but I'm afraid it's not working now nor was it working when I tried to use it in June. Emailing customer relations sounds like a good next step. Thanks for the help!

Thanks! It helps to hear a story of the process working, both with AON and UHC. I'm happy to hear things went well with your claims. I hope you're doing better now. Given that I recognize your name and picture, I suspect that's true.

Still waiting for a trip interruption claim filed June 19th. I had to provide proof that I tested positive for Covid with a quarantine order (both documents from Princess that I hadn't gotten until late September. I've been waiting since then with my case in processing and nobody at Aon able to tell me a reason for the delay. I suspect my two calls shuffled my claim to the bottom of the stack as suggested above. I've learned to use another insurance company and get all documentation while onboard, regardless of having a high fever and feeling like crud. Also no word about the reimbursement for meals while in a quarantine hotel in London. I know I read on here that Princess covers that but it seems I need to go through Aon and get denied first - going on 5 months later, no progress despite sending photos of receipts as directed by Aon.

I was in PR709 for the May - June TA. The HA room was lovely, with the huge bathroom required for those who need them as well as the oversized balcony. I had no problem with vibration from the ship, slept like a baby every night. Would definitely recommend those cabins to anyone considering them.

Thank you for posting this! I was hoping there would be a pub lunch on our Island Princess cruise, but I missed it if so. Just curious, which did you choose? I'd have trouble deciding between the first three but likely go with the fish and chips though bangers and mash can be fantastic.

Dining rooms not open for lunch? Was that only on port days or every day, as both dining rooms were open for lunch during our TA. As you said elsewhere, service slowed toward the end of our cruise, due to staff being out with Covid.