jenericaz
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Posts
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RCI keeps sending me "Notice of Balance Due" for paid up cruise
in Royal Caribbean International
Posted
Another person in the same boat... (yeah i know).
I'm just trying to figure out if there's a "best" number to call. I'm prepared to sit on hold, but want to find the right team that might actually be able to do something, rather than be told " I see that the issue is being working on - should be done tomorrow (or in 48 hours. or in 72 hours), and then it's not. My issue is the reservation was at a zero balance, and then a gift certificate was redeemed to it for onboard credit... but they posted it as a debit instead of a credit. Such an easy fix if it could just get to the right group!