We we're recently on the Crown Princess and were amazed and disappointed at the changes since our last Princess cruise pre pandemic. Food quality and selections were worse and drinks more expensive but not surprising really as Carnival which owns Princess are struggling to return to profitability so are cutting expenses where they can and trying to increase revenue at the same time, in all areas they can impact. One of the big costs for them is the price of fuel that they can't do anything about, so they have to look at other areas for cost reductions. The balancing act for them is not to seriously impact the cruise experience that they lose passengers while they make these changes. On our Crown Princess cruise we had so many issues that I sent a letter to their customer relations department including the many issues but also noting some of the areas which were great including the wonderful staff. After 5 weeks they finally called to apologize and offered me a package of future cruise discounts and extra on-board spending credits, which I accepted. While it took a while to get their response (my Princess vacation planner said they get so many complaints it can take 2 to 3 months on average to get a response), it was a generous offer which I appreciated. We've used the discounts to book two back-to-back cruises on Discovery this coming Spring. The Crown was an older ship which caused some of the issues, engine problems, 3 separate fires, and a broker water pipe which flooded several cabins, so I'm hoping that our experience on Discovery as it's a newer ship which will be much better.