surferman123

Was on board was beautiful morning and had majestic princess in the Harbour ahead of us.

Hi all Home now from what was meant to be 4 btb but ended after 3 for wife " positive" covid test that we were not allowed to see the results of? Nor was she allowed to re-test? Anyway over all we had a great time however there was a long list of issues, So hope they get their S*#t together... we are on Quantum again in Feb, the staff are in a hard spot at times can see they generally want to help but have hands tied by Royal and its sad that as customers who are willing to sail and spend get treated so poorly they are (Royal caribbean) experts in side stepping issues giving no anwers even when onboard, has left a bad taste not first time have had issues with Royal love sailing with them to point wife an I got tattoos of the logo and are now left ending what could have been an amazing adventure feeling resentful and very untrusting in the company. Just to name a few of the issues....they still have a $2940 pending charge on credit card even tho all bills are and were fully paid before getting off the ship.... We didn't receive and of the pre purchased gifts.....missed all our excursions due to ship getting into Port late and tendering being so outta whack.... Never received the double points even tho we booked ontime and confirmed with royal before sailing....many times List of issues continues but can't be stuffed typing them all out One thing I will say is I am sooooo over royal caribbean policy of solving ANY issues with "OBC" But all in all we had a great time and can't wait to sail the seas again

26 days out still no word from Royal pretty poor of them really, never mind the drinks packages being 4 times they where.... it's the journey but would be nice to have some communication from them or is this a repeat performance of Feb 2022 and won't tell us anything until we due to sail out of Numea?