KJ01
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iPhone worked OK once I reset (picked a new) password from the app.
Then that new password worked on both website and app.
But with Android you get "sorry for the hiccup" if you try to reset the password.
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I got this:
- suddenly could not logon to website using my saved password
- went through change password procedure
- could then logon to website
- but can't logon to Android app: get "Sorry, we hit a snag". Have uninstalled, restarted phone, cleared cache, etc.
Also get a very quick "Sorry, we hit a snag" if I enter a garbage email address/password - like it's not even tried to logon.
If you try to logon with a mobile number, can't change the country code (drop down does not work).
If you try to create a new account in the app, drop downs don't work, and it says "sorry, we can't verify your email at the moment".
So I suspect the app is out of sync with any backend/website changes and we need to wait for an update.
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Any one else having trouble logging in to app and website?
in Celebrity Cruises
Posted
Logon from Android app just suddenly started working for me.
No uninstall/reinstall/resets or anything - it just started working