I am going to keep this short, there were numerous relatively minor issues on the recent NCL Getaway cruise leaving NY on Feb 6 (shortened port stays, and one port cancellation, mediocre service at times, our room was not very clean, and lots of small things that were evident corner cutting). Most of these things would have been generally tolerable EXCEPT for the fact that our flight was cancelled right before connecting with our cruise (Not NCLs fault) but the NCL representative told us to book to the next port of call (which we did) and submit receipts for reimbursement after the cruise. AND NOW THEY ARE REFUSING TO HONOR THE AGREEMENT. I can handle a lot, but being lied to is a deal breaker. 

I am getting stonewalled by their customer service via email (there is no post cruise customer service phone line, once they have your money they couldn't care less). Any suggestions on where to turn from here? 

2.  I know you can get upgraded cocktails and bottles of water with the upgrade to Plus.  Does this include cans of Soda.  I like to keep a couple cans in my room for sitting on the balcony and I usually buy them.  This would make the Plus much more valuable to me.

>> It includes fountain drinks, not cans.

3.  With Free at Sea Plus does each guest get unlimited wifi.

Thank you for help with any of these questions.

>> I believe it is only 150 minutes per guest for a 7 day cruise (or 300 minutes for a 12 day)

I called today actually. It is open, but only for 5 year olds and up -- I am super bummed out because I have a 4 year old. I am thinking of canceling our trip. I opened a request/complaint ticket to see if they have plans to return pre-covid setup, and their service standard is 30 days to reply 😩

Both Disney and Royal Caribbean go down MUCH younger children

7 hours ago, FLcruisergrl said:

My daughter is the pickiest kid on earth. She also has celiac. Now, we cruise in the Haven so it might be different. But, we plan her meals in advance with the restaurant manager. She has a standing order of  the bread from Moderno (GF) delivered to wherever she is dining. They make her whatever she wants and deliver it wherever she wants. For example, our last cruise was on the Dawn. We ate at Le Bistro. She had bread from Moderno, GF pasta carbonara from La Cucina, and dessert from Cagney’s. They make her a lot of GfF Mac & cheese and are incredibly knowledgeable about the difference between Celiac and simply eating gluten free.

sounds great!

I assume the website is up to date,

https://www.ncl.com/ca/en/cruise-faq/what-are-hours-operation-splash-academy

What are the hours of operation for the Splash Academy?

10 hours ago, denlin1998 said:

I am celiac and I have not had a problem finding something to eat...truthfully it is probably the opposite  - it is hard to choose from all of the options provided.Pizza, pasta, buns, bread, desserts, - and they will generally try to make anything on the menu gluten free if that is what you want to eat.  I believe there was also a designated fryer for french fries (but possibly only at one restaurant, but you could order them at the others too ) Everyday (generally at supper) ,  the ship's crew member who handled dietary restrictions would come find me (whereever I was eating supper) with the menus for the next day.  I would choose my meal for the next night's supper).  We generally stuck to the dining rooms and specialty dining because i don't necessarily trust everyone using a buffet to understand about cross contamination.  

I found that they were very careful (though we generally double checked) - even for bringing gf rolls, etc.  I think it is also flagged for the staff in the dining rooms that must come up with our cabin.  I have never gotten sick from the food !  And I always seem quite able to gain the requisite 5-10 lbs! 

that is a bit of a relief, thanks for replying. I don't suppose you know if there was an option for gluten free soy sauce or tamari anywhere? For some reason my daughter is hooked on the stuff on rice!

3 minutes ago, GeezerCouple said:

Yes, definitely let the AccessDesk know in advance.

 

But cruise ships these days are well prepared with gluten free food... and not just veggies... there are breads, rolls, pasta... 

It's surprising what is available nowadays.

 

Just double check with EVERY waiter that "This is gluten free, right?" to be sure.

 

And enjoy!

 

GC

thx GC

Thanks for replying, have done that but they weren't able to offer much detail about the GF options or menu and said we would have to discuss it with the restaurant manager on-board.  I mean a tomato or broccoli is GF, but good luck getting my daughter to eat either one

1 minute ago, crystalspin said:

cruisemapper.com and whatsinport.com are two sites. They don't always agree, so compare.

 

Welcome to Cruise Critic, by the way!

thanks for the answer, and the welcome 🙂

My daughter is in kindergarten and food generally falls into 2 categories: Things she can't eat, and things she won't eat.

Does anyone have good knowledge of how being celiac on a cruise is as far as options go? My daughter eats a lot of plain rice with soy sauce or hoisin (gluten free obviously), does anyone know if they stock things like that?

I have to ask if the demographics of these boards match the demographics of cruisers! I assume more young people are active online than octogenarians

Would be nice to know how busy a particular port is when we swing by for planning purposes! Thanks in advance!