Reality in 2017/2018 on board Odyssey vs Reality today on board Encore/Ovation.
In 2018, the Colonnade was great for both lunch and dinner. There were good specials everyday served at the table - now the choice is burgers etc. Guests were greeted by name. The restaurant was mixed. There was room around the pool. Service was more intuitive and far more on the ball. Stops were longer including later night ones (Mykonos, Rhodes, Siracusa). Managers were visible. The ship was both intimate and spacious. Definitely not perfect but overall a memorable experience.
In 2024, nearly all aspects of service and quality were well below where they were. Colonnade had become barely ok for lunch (started eating off ship) and mixed for dinner - aspects were excellent. Pool area crowded and not very enticing as a result. The Restaurant was inconsistent. On the other hand, the Retreat is excellent and worth the money especially if you have credit. Room service seemed to be a better menu but they were slammed all the time (due to shortcomings elsewhere?).
2024 was more expensive (30% higher) and delivered less. All in I would encourage people to lower expectations. It is a good product compared to the mass market lines but it is not the same luxury line it was. The question is whether it goes in a better direction or continues the stride towards mediocrity.