I use Chrome and it works fine. On the first purchase it was flagged as possible fraud by my credit card company but ever since it works fine. Just purchased $2500 worth this week.
I additional medical insurance you really need to have medical evacuation insurance to get you back home if you can fly commercially and that can be VERY expensive depending on your condition.
We have over 900 days on HAL ships. Our last cruise was in Jan/Feb 2023. We have always used OBC for crew appreciation, drinks, wine package, excursions, Pinnacle, Tamarind, shops, wifi and never had an issue.
The Rotterdam has the extra music venue, World Stage with LED versus the normal show room, Dutch Cafe, Rudi Sel de Mer and separate Club orange dining room. The Eurodam has a full walk around deck with deck chairs. Both are great ships.
At least you can see the menus on the TV on the ship.
BTW - what is the email address for HAL IT "non-support" that you are using. Maybe if all of us flood them with emails something will get done.
My Android phone is about 5 years old (SM-G960U) and it did an automatic update to 4.23 and all seems to be working fine including the menus for the dining rooms.
Here is the information that I received from HAL guest services last week:
The price for the 7 day Premium Internet Package if purchased pre-cruise is $109.99 USD, if purchased onboard, the price is $139.99 USD.
The price for a 21 day Premium Internet Package is purchased pre-cruise is $239.99 USD, if purchased onboard, the price is $299.99 USD.
If they damage something go to guest services and you will be reimbursed. We have had free laundry for about 5 years with lots of loads going out and only twice have had an issue.
The mats in the gym on the Rotterdam were much thicker than the standard and hung on the wall. The mats on the Nieuw Statendam were the thin yoga map type.
We have done 100+ days on 6 different cruises on 3 different DAM ships since Feb 2022 in an ocean view cabin and the paper copy is delivered to the cabin each night for the next day's activities. The app is nice to use and is updated if programs change during the day.