clojacks

We got off a 7 day Norwegian Fjord cruise on August 28, and this past Monday I cancelled a Southern Japan cruise we had booked for March almost exclusively because of a horrible onboard customer service experience with not 1, employee, but with almost the entire onboard staff. We had booked about a dozen consecutive Celebrity cruises and now have 2 NCL cruises booked for next year. This is not the Celebrity we came to look forward to sailing on.

I started a thread somewhat along the lines of where I think you are headed and the mods deleted it, even though I absolutely think it was a relevant topic. I'll repeat what I said there and that is that I am tired of the same handful of complainers posting and reposting and reposting the same bitches...

A quote for the masses…”Terry was mistaken…”

Eliminate people who fill their personal water bottles at the water machines in the buffet.

It was with basic, but it wouldn’t even let me log in to reply to any roll calls I belong to.

Curious question. Just got off the Silhouette from Southampton through Norway and back to Southampton, and the whole voyage I wasn’t able to post any remarks, comments, threads on CC while logged into Celebrities Starlink. When we returned to Southampton, we turned around and boarded a Princess cruise around the UK and were immediate afforded full CC access. Any guesses what was going on?

Has anyone ever not had a steward tell them they send every penny home, or that they have 5 kids, or that the family depends on them, or…. My point is, the cabin attendants are not stupid, and they know how stretching a story will quite possibly work to their benefit tip wise. So yes, I might be cautious about what a butler or steward tells me, staff or work related.

THANK YOU, THANK YOU, THANK YOU...I think some of us know who you mean. It's amazing that particular person seems to want to keep telling us what we should believe, rather than we find out.

Says the guy with almost 9000 posts to the guy with only 1500….

That doesn’t stop terrydtx from commenting over and over and over….😉

Actually, the Hotels By Celebrity option was there, but extremely well hidden. When you have a bunch of options available to select in a large boxy format on the page, why do you put other options on a line in text out of where your eyes are targeting. I realize it was my error, but man, I was looking for a half hour before I found it. IN regards to who to book with, 95% of the time, I do to, and probably will this time, but it will be in Japan, and I figured Celebrity cruisers will probably be staying in the hotels listed on the HBC page, so I just wanted to see which ones Celebrity is using, and then check my own rates.

And now it is telling me my reservation is locked....

I've been trying to access the Hotels by Celebrity on the website for my booking, but...surprise!..I can't get anything to open. In fact, when I try to go to it, my Celebrity page becomes ghosted and I can't go anywhere. Anyone else try to access it tonight?

A cruise that we are looking at for 10 days around Iceland, Norway, etc is showing CBS's at $1000 more than a balcony. We recently sailed in a CBS through the Panama canal, but as nice as it was, I don't remember what made it special? What would make it $100 per day per person nicer than a Balcony? This would be in one of the new Prima class ships.

This might be a dumb question, but if you're willing to sail Oceania without a butler, then why wouldn't you sail in one of celebrity's higher or more desirable Balcony cabins...without a butler? I'm assuming it would be less than Oceania's w/o a butler? It doesn't really look like you are comparing apples to apples to me, yet you have been very vocal about your dissatisfaction with Celebrity changing the Butler concept? Why are you willing to sail Oceania w/o a butler, but not celebrity?

Spif.....who have no idea how much your kind words mean in this era of keyboard anonymity....where telling another poster to "shut up" appears to be a tactic when you no longer are interested in listening to thoughtful and harmless opposite "opinions". Thank you very very much.

Can you explain what you mean by “having no basis”. Is this the cruising version of “never having played the game” means you can’t coach or comment on a sport?

Keeping that in mind, isn’t it possible that those who don’t post are just as possible to give it a chance?

We have never sailed in a Suite. Closest we ever got was in a Princess Mini-Suite....not even close to the same.

Full transparency, we sailed Celebrity exclusively for about 10 years...from about 2012 to just this past February, when we decided to give NCL a try after 10 or so years away. Part of the reason to try someone else was because of our experiences with dining on our last 2 Celebrity cruises, one of which ended the same day we boarded NCL. Due to our NCL experience, which was fantastic food wise, we have also now booked a Princess cruise for 3 weeks from now. Rather than go on and on and on about the decline in food experiences on Celebrity, we decided to give some of the lines we sailed with in the past a new try. My point is, you can walk away without beating a dead horse until there is nothing left of it.

"There are a handful of you who's pessimism and negativity must be draining...to have that skeptical of an attitude about something that just might work"...

Is it at all possible that they honestly and truly believed that this might actually end up being an improvement AND a cost savings both at the same time? Is it possible that they have observed that while some butlers are constantly attending to someone who wants help finding a sock, and others don't get a request to do anything for hours? There are a handful of you who's pessimism and negativity must be draining...to have that skeptical of an attitude about something that just might work. And, it just might not, but are you all geniuses in human capital utilization? Big deal, so you've sailed in suites and now you think you could be the Hotel Director on board. I'm going to suggest that as negatively as you view Celebrity (which, BTW, boggles my mind that you hang out here to just bash and bash and bash for 40 pages) that just maybe they do have experts who have researched and collected data that supports what they are trying. I doubt they used a dart board for for the "change of the week " as some appear to view this.

For the life of me, the number of people who almost seem to be willing it to fail, so they can say "See, we told you so" is mind boggling. Is it honestly thrilling to be that driven by wanting to see something crash and burn so badly?

I get all the reasons for the complaining and posting by everyone. What I don't get, is what is going to be posted that is new info after 36 pages? There are almost no new posters entering the arena here. Is the intention just to have an outlet to vent or is it to try to convince others they are making a mistake if they book with Celebrity? I'm pretty sure most knowledgeable posters in here with hundreds, if not thousands of posts, realize that none of this is unique to Celebrity! EVERY SINGLE CRUISE LINE is facing their own financial battles and handling them in some fashion that is going to piss off some subset of passengers.

This appears to be the prevailing attitude of a lot of posters with upcoming cruises….anticipating the worst, and not willing to believe it might be the opposite.