My wife just got the email from RCL
ABOUT YOUR UPCOMING TRAVELS
Dear Guest, Due to a medical emergency on our current sailing, our arrival to Orlando (Port Canaveral) has been delayed until Monday. As a result, we’ll now set sail on Monday, November 28th, 2022, and boarding will begin at the original time planned. Regrettably, we won’t be able to visit Nassau, Bahamas, and good news – we’ll visit our private destination, Perfect Day at CocoCay, as planned. Please see our revised itinerary below.
Date
Day
Port of Call
Arrive
Depart
11/28/22
Mon
Orlando (Port Canaveral), Florida
4:30 PM
11/29/22
Tue
Perfect Day at CocoCay
7:00 AM
5:00 PM
11/30/22
Wed
Cruising
12/01/22
Thu
Falmouth, Jamaica
7:00 AM
4:00 PM
12/02/22
Fri
Labadee, Haiti
9:00 AM
5:00 PM
12/03/22
Sat
Cruising
12/04/22
Sun
Orlando (Port Canaveral), Florida
6:00 AM
While these circumstances are beyond our control, we understand that this change impacts your vacation. Below are your options, including the option to cancel for a 100% Future Cruise Credit to come and sail with us at a later time. If you decide to sail, you’ll receive the following: Onboard Credits: Since we’re cutting our cruise short, we’ll provide you with the value of 1 day of your cruise fare as a refundable onboard credit. Plus, you’ll receive a prorated refundable onboard credit for any pre-cruise packages you have purchased, including RoyalUp. If you pre-purchased any Royal Caribbean International shore excursions for Nassau, they will be refunded as a refundable onboard credit. All of these credits will be applied to your Onboard Account and can be used anywhere onboard. Any remaining amounts after your cruise ends will be refunded to your card on file. Perfect Day at CocoCay Shore Excursions: Any pre-purchased Royal Caribbean shore excursions booked for Perfect Day at CocoCay will continue as planned. Other Items: If you purchased your air directly through Royal Caribbean International, our Air2Sea Team will contact you directly to assist you with changing your flight. Kindly note, you’ll receive loyalty points for the original number of nights, even though your cruise is now shorter. If you decide to cancel: While we can’t wait to set sail with you, we understand this was an unexpected change. Should you no longer wish to sail or want to change your sail date, please contact your Travel Advisor or give us a call at 1 866 562 7625 by November 12th, 2022. You’ll receive a Future Cruise Credit in the value of 100% of your cruise fare paid. Your Future Cruise Credit will be issued to your email address on file within 14 business days from the time we process your request and can be used on any Royal Caribbean International cruise departing on or before November 28, 2023. We’re truly sorry for any inconvenience. We appreciate your patience and understanding during this unexpected circumstance. Sincerely,
Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International