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acstall

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  1. Could someone verify this was their experience? We were on Summit in a royal suite and were told by our butler that he would see if we could order from Tuscan Grill, but that it was not typically allowed. I didn't try the second time we were in the royal suite.
  2. Not surprised they are claiming safety issues as that is something harder to refute. But it is absolutely ridiculous, especially on the larger balconies. If you remove everything that is a tripping hazard, we'll have a mattress on the floor at best -- maybe. As others have said, this takes away from the experience of sailing with a balcony. So disappointing and unnecessary.
  3. "Used to be" beer and wine on Celebrity were close to the price you would pay in a restaurant or even a little less, because you already "paid" for food and beverage as part of the cruise or in buying a beverage package. We typically see premium draft beer in restaurants these days at $7 or $8. Not buying at $11 on a cruise.
  4. Entry level suite, Aquamarine. Slightly smaller suite than Regent but not by much. Price comparable.
  5. I so agree with your assessment but have hesitated to share my thoughts about our cruise on Regent. In our case, the server taking the special eggs order was very rude about indicating we should get our table first. Even when we did that, there always seemed to be an issue with our orders. Although I did a lot of research prior to our Splendor cruise, I did not learn about this "process" until our first morning for breakfast. On our cruise in December 2022, we did not feel that key staff leaders were open to feedback about the uneven experience both in food quality and service in the restaurants. Our cabin was elegant and our butler was also wonderful - that side of things couldn't be better. However, the overall feeling of being dismissed kept us from booking another cruise on Regent, although if there's an interesting itinerary in the future I would consider it. We cruised for the second time in December 2023 on Crystal and it was as wonderful and welcoming as ever.
  6. Very helpful! Thank you. We’ll plan on taxi at end of cruise.
  7. What pier is Serenity docked at today? I’m having trouble finding valid address for Uber. We embark today. Thanks!
  8. Well, this is a new one on me. Here is the response from my TA. "Since this is special discounted rate, I cannot forward you the invoice from Celebrity." Heard anything like this one?
  9. Good idea. I do not have that but will ask. Thank you.
  10. We did an onboard booking last year for a 10-day cruise in a Sky Suite on Equinox in January 2024 at a refundable rate. I knew when I booked it that I would not keep this cruise/cabin as the price was so high. At the time of booking, all perks included were premium beverage and wifi, tips and a lot of OBC. I was hoping that suite prices would come down, but they did not, so I moved this booking to a non-refundable fare in a deluxe veranda, April 2024 on Silhouette. As expected, my OBC was reduced significantly, but my invoice from my TA is still showing premium beverage, tips and wifi. Is this correct? I thought my premium beverage and wifi would drop to classic. I'm getting conflicting answers from Celebrity and I don't have full confidence in the big box TA.
  11. Roy, just a thought. My husband forgot his cane on a cruise and guest services had one he could borrow. Enjoy your new adventure.
  12. We also had only one cruise booked until today, which is so odd as usually we have at least three to look forward to. Our experience on Beyond and Summit in suites this past spring was fine, but in addition to the changes, I'm tired of the same ports. This week I moved our very expensive January Equinox cruise in a sky suite to a March cruise in a deluxe veranda on Silhouette. The port stops include Barbados, which we haven't been to since before Covid. The deluxe veranda with perks is quite a bit less than half the price of the sky suite. I would have booked an aqua suite, but I'm using some of the $1500 price difference between DV and AQ to book a few specialty restaurants. In recent years, we have typically booked sky suites (or Royal on Summit) but one of the best cruises we've had recently was in a veranda last August on Equinox. The Main Dining Room staff were wonderful and the food was good to very good. We also just booked a December 7-day on Crystal Serenity. I'm getting excited again. Jim, I hope you love Ponant and that you have a wonderful cruise.
  13. The same thing happened to us with Crystal and we canceled before they declared bankruptcy. I had to get a refund through my credit card. However, we did cruise with Crystal once in 2019 on a Mediterranean cruise and it was magical. I didn't think I'd go back to them after the issues a couple of years ago, but I'm feeling good about the new ownership -- and it was a lovely ship. Crystal has a great price right now on their December sailings in the Caribbean and we are trying it again! Think about it...
  14. My husband and I were on Summit the first week of March and splurged on a Royal Suite. On the last night, I could not find my watch. Our butler called the housekeeper and made a report, but it was not found before we left the ship. After we got home, I contacted our shoreside concierge (nice benefit of upper suite!) who contacted the ship and let me know within days that it had been found! She indicated that Chargerback is the company that would be in touch about mailing it back to me. For three months now, my claim on Chargerback still says I will be getting an e-mail soon about shipping it back. Our shoreside concierge, Kyra, promised to escalate the issue regarding contact by Chargerback until she stopped responding in mid-May. Last week, not knowing what else to do, I sent a message asking for assistance to Lutoff-Perlo@celebritycruises.com. No response. Any other thoughts on who to contact to get help on getting my watch returned? Someone who will respond? Thank you!
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