North2Alaska

I purchased the Princess Plus package after final payment. It was the Plus package that had the wrong code put in. I'm happy with the resolution and glad it's over with. Now back to packing!

I don't know how long the original call was but the 2nd call lasted an 1 hour and 57 minutes, mostly on hold as the 3rd rep talked to the 1st rep. I had hoped get to the old promotion at the original price of $756 but they couldn't do that. However, they were able to get me the new package (+2 desserts day & 2 fitness classes) at $840 which was $80 less than I could have gotten it online & didn't charge $33 that the package would have increased the insurance. I didn't need the 2+ hours of stress this all caused but I'm going to forget about it & not let it affect our cruise. As long as I don't get another call from Princess that is 🙂 . Happy cruising everyone!

It's a 7 day cruise.

I did. I'm still on the call an hour and 5 minutes later (on hold with the 3rd rep I've talk to tonight).

I asked to talk to a supervisor and she said there was no one above her. So anyway, she cancelled the package completely and said we'd get refunded what we originally paid. Now if I want the package I have to pay a little over $900 to get it. Which is $150 more than we originally paid but still $350 less than they were asking for tonight. This is our 7th cruise with Princess and never had a problem before. Anyone had anything like this happen to them on ANY cruise line?

I would really appreciate any ideas on how to get this fixed. We're really stressed because we sail on Saturday and tonight we got a call that we owed over $500 on top of what we already paid for our Princess Plus package. The details: On Dec 8 I purchased the Princess Plus package for $756. Later they had a promotion that included 2 premium deserts a day and a total of 2 fitness classes during the cruise for the same price. I called to see if I could cancel the original purchase and get the current promotion and the Princess rep said she could just bump me up to the better package. Fast forward to tonight and I get a call saying I owed (I so shook up I can't remember the exact amount) over $500 more because they entered an incorrect code when they bumped me up to the slightly better promotion. Does it seem right that they would want $500 more for 2 deserts a day and 2 fitness classes over the length of the cruise? The other weird thing, is I can buy the package from them online right now for only $150 than I payed originally for the package.

We had a Balcony room and put in close to minimum bids for a Deluxe Balcony, Mini Suite, and Suite. A couple of weeks ago it showed the Mini Suite as "Pending" and the other two bids as "Expired" but no change on Princess.com or in the app. After about a week we got an email that the Mini Suite bid was accepted and it was reflected in the app and Princess.com. I checked to see if we could put an additional bid to upgrade to a Suite and it says we're not eligible. It's not as exciting as getting a free upgrade but it's pretty close!