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About YORKI1

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  1. Our June European river cruise was cancelled in April and for various reasons did not want a future cruise voucher, or wait 23 months for a refund. We requested an immediate full refund. Emerald advised us that the cruise was suspended not cancelled, really and therefore we not entitled to a refund. We asked again for a refund and pointed out that we were legally entitled to one within 14 days and if they did not comply with our request we would take legal action. We have now received our refund.
  2. Scenic cruises can be booked in the U.K, although I have never seen them marketed in this country. I believe Scenic are the parent company of Emerald which are heavily marketed in the U.K. Perhaps that is the reason not many Brits are joining this discussion.
  3. No response yet. If I have not heard from my travel agent by the 1 May I will give them a call.
  4. I may be wrong, but I don’t think this is correct. I am sure I thought this would happen once, when I received a refund, but it didn’t and I was charged debit interest because I had not made a payment. My advice would be to check with your credit card provider.
  5. If you are entitled to a refund ask for one.
  6. Yes. It is called ABTA or ATOL protection, it covers most package holidays, although not all bookings are covered. Sadly many holiday providers are trying to ignore the rules at the moment by insisting people accept FCC, when they are entitled to a refund. I am having the same problem.
  7. If you want a refund that is what you should ask for.
  8. Johartrog, Who are you sailing with? Did you book direct or via a travel agent?
  9. Yes you should wait until the cruise line cancels. This topic is from people who have had their cruise cancelled by the cruise line, or as the cruise lines like to call it “suspension”.
  10. Emerald Waterways have “suspended” my June Danube cruise and have offered me a future cruise credit. I told Emerald, via my travel agent, you have cancelled my cruise and I expect a full refund.
  11. It is not helpful to give incorrect advise.
  12. Rubbish. It’s a hand luggage allowance for the flight and anything you buy in duty free should be within the allowance. For various reasons this is not generally enforced when you board the aircraft, although I have seen people that have gone over the top in duty free and have had there hand luggage placed in the hold.
  13. Thank you. I will probably have to buy at the airport before we fly. Problem is we are only allowed 1 x 5k of hand luggage each and depending on how full the flight is this allowance is enforced.
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