Hi there, If you would like a new CVP (cruise vacation planner) call their toll free number 1-800-901-1172 and follow the prompts. Princess will assign one to you. I have used the same planner for my last 6 cruises. I find her helpful with any questions I have especially concerning Ocean Medallion and she is always willing to adjust the fare if a better deal comes along prior to final payment. I do agree that because they are super busy, I often have to wait a few days before getting a response from her because as she explained to me, new bookings are their number 1 priority. The other issues I have is they keep regular business hours and so are not available evenings and weekends. I find calling the main number frustrating as you'll never get the same answer twice.