I received conflicting information. The person I spoke to over the phone stated you pick it up at the port, but the paperwork states it will be delivered to the cabin. When we went on the Mardi Gras in Port Canaveral, there is a place right as you arrive at the port to pick it up. However, on the Celebration at the Port of Miami, it was delivered to the cabin and we had to arrange for Wheelchair service to get on board. Just want to know from someone who has reserved from them on the Jubilee, what to expect.