the wandering two

Hi all, Wondering if anyone has any recent experience of applying for shareholder OBC recently & how long they took to reply? Booked Smeralda Nov 28th one week ago & applied for credit on the same day via email as the time span is a bit tight. Only our second Costa, last time used snail mail as the only options then were that or fax. The other Carnival brand that we use is P&O, applied a couple of weeks ago & they send an immediate automated reply & had credit confirmed four days later.

Yes the baggage handlers have spares, we had the same issue earlier this year.

I'll add that my cruise card for those two sailings had my "correct" Voyagers number that I've always had.

I had a similar problem, my account was missing my last two sailings whilst my wife had been credited ok. Noticed that any marketing emails I received from them had me at gold tier & a different m/ship number. Emailed & got no reply, waited a couple of months and tried again & got lucky. Turns out I had two accounts in my name so all sorted. Keep at it, I must have got someone at the other end who actually bothered to look at the issue. We're in the UK & mailed mscdirect@msccruises.co.uk, not sure what the equivalent would be in USA.