I had the Platinum plan and they paid for all of my medical and out of pocket expenses. The only reason my air fare home from the port I was medically discharged from wasn't covered was I paid for it with points. I will know next time. You do have to file with your own medical insurance first, before they will pay on the medical. They paid the difference to the penny.
Sound pretty unfair to me. The only silver lining, (I always try to look for at least one) is that I received points on my SW card and will get back the $, maybe.
I wish that the cabin stewards would confiscate toilet paper that passengers bring on board! An other suggestion is pre-printed cards that they place on wipes that passengers bring, stating please to not put these in the toilet.
If you leave all of your prescriptions on the ship is there a problem? I would not be carrying any into the port. We are doing full transit so embarking in FL and debarking in LA.
Unfortunately that does not always solve the problem. We left the ship with an account summary of over $1000. credit.(we put gift cards on the account when we first arrived). The summary we were emails had added charges totaling the amount of our credit and giving us a zero balance. It has since been resolved, but it wasn't an easy process.
Thank you AON has been wonderful. They have already paid miss trip, minis airfare as we used points for that. Medical is slow, but progressing. Thank you for you response.
I did check my card balances. I thought that possibly these charges were supposed to be credits for the 3 missed days of the cruise and they inadvertently charged instead of credit., although it is a little coincidental that the charges exactly turned my balance to zero. It is hard to know when I can not contact them. My TA said they told him it could be 4-6 weeks. I will try to be patient.