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njhorseman

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  1. We had a comparable situation a couple of years ago. Hurricane Maria caused the cancellation of a vacation we paid for in the Caribbean due to the hotel being damaged. The travel provider said, of course, "yes, we'll issue a refund", but still hadn't after a few weeks. We filed a dispute with the credit card ( I think it was a Citibank Mastercard, but it could have been AMEX). The credit card issued us an immediate temporary credit and we were notified within a couple of weeks thereafter that the credit was finalized and the case closed having been resolved in our favor. The whole process took nowhere near 90 days...perhaps 6 weeks at most from the day the travel provider first agreed to refund our money...and more importantly as soon as we contacted the credit card issuer and provided the required documentation we got an immediate credit . I think right now because of the volume of cancellations caused by the cruise lines ceasing operations the banks may be in no more of a hurry to issue credits quickly than the cruise lines are because it's going to be disruptive to their cash flow which will already be impacted by late mortgage payments, missed commercial loan payments, slow payment of credit card balances, etc.
  2. The form itself doesn't say that because it's the same form they've been using for earlier cruises that were cancelled. But the instructions right about the link to the form that I gave in my first post say: Please note that if your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will be able to request your refund through this form starting April 13, 2020.
  3. For NCL there's a form on the website that the passenger has to complete in order to get the cash refund. There's a link to it at the bottom of the NCL website material I provided in post#5 of this thread (my first post on the thread). You submit the filled in form directly to NCL . The last thing you need or want to do is to sit on hold forever waiting to talk to an already overburdened travel agent or cruise line rep. the cruise line has provided a simple automated way to do it.
  4. "Lesser refund" means 100% of what you paid. By law if the cruise is cancelled you're entitled to a 100% refund. Their "lesser refund" wording is a way to try to convince you to take the FCC instead. Obviously the cruise lines are bleeding cash and they'd rather have you take the FCC with a 25% "bonus" over the fare you paid.
  5. Not denying, but clearly making it more difficult to obtain approval for a MEDEVAC.
  6. That's from one district. Have any others done the same? I also wonder if it could be a violation of international maritime law to refuse assistance. Regardless, it hardly matters . There are no cruise ships operating in or near US waters right now save the two Holland America ships looking for permission to dock somewhere. And a careful reading suggests they're really only talking about ships flagged in the Bahamas.
  7. There's an explanation right on the NCL website. If you looked at the banner right on the top of the ncl.com homepage and clicked on it you would be shown where to find the information: https://www.ncl.com/why-cruise-norwegian/book-with-confidence#suspendedsailings Information onSUSPENDED SAILINGS Updated 03/30/2020 Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through May 10, 2020 and plan to relaunch cruise operations with embarkations beginning May 11, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever. Guests who were booked on suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020. EMBARKATION DATES FUTURE CRUISE CREDIT March 13 to March 17, 2020 150% of cruise fare March 18 to May 10, 2020 125% of cruise fare We’re also giving an additional 20% discount when you book by April 14, 2020 using your Future Cruise Credit on cruises embarking July 1, 2020 - December 31, 2022! This discount will be automatically applied when you book online. Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form below. Refund requests must be submitted by April 27, 2020 for all suspended sailings. Please note that if your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will be able to request your refund through this form starting April 13, 2020. Refund Form
  8. Your research wasn't very good. Cruise companies are highly leveraged...they have huge debt service obligations because of all the billion dollar ships they've built and insufficient cash on hand to pay that debt service, refund the money owed to passengers who have had their cruises cancelled and pay their other obligations such as employee salaries. They'll need huge infusions of cash to survive an extended shutdown. I saw today that Carnival is looking to raise over $7 billion through issuing additional stock and borrowing. NCL just borrowed 1.55 billion but will soon need more. They will be paying dearly for the money they borrow. Oh...also they all will lose money this year.
  9. It's extended to September 30. https://www.oceaniacruises.com/assurance TRAVELERS ASSURANCE PROGRAM NO-PENALTY CANCELLATIONS + BEST PRICE GUARANTEE Guests and Travel Partners can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Additionally, consumers and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable Oceania Cruises public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price. PROGRAM APPLICABILITY AND CONDITIONS: NO-PENALTY CANCELLATIONS Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid Valid for all existing reservations for scheduled voyages departing through September 30, 2020. Update – Now valid for all new reservations through June 30th for scheduled voyages departing through September 30, 2020 Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022
  10. No...Carnival announced a resumption date of May 11 and Royal May 12, per Cruise Critic: https://www.cruisecritic.com/news/5206/ Carnival: June 16 in Australia/NZ and May 11 elsewhere Royal Caribbean: May 12
  11. We're in the same age group as you. Not only have our retirement accounts taken a hit that could have implications for the long term, but our immediate concern is that the RMDs (required minimum distribution) from our IRA accounts for 2020 are based on the value of the IRAs as of 12/31/2019, when the market was almost at its peak. That means we're going to have to make large withdrawals of the required amount from accounts with substantially diminished values as of today, further damaging our nest egg. Right now I plan to not make any withdrawals in the near future and wait until later hoping the market bounces back enough during the year to make the RMDs less devastating. We use the IRAs to pay for luxuries like vacations. I can definitely say we're going to be cutting back our travel for the foreseeable future unless the market makes a miraculous comeback this year.
  12. The date is the same for all three cruise lines in the NCLH family. No doubt they decided to be consistent. There are a couple of NCL cruises departing that date. I didn't check RSS, but they might also have one. Let's not try to make something out of nothing.
  13. Oceania has cancelled all cruises through May 10, as has its sister company NCL. I haven't checked RSS but presumably the same for them.
  14. NCL website says all cruises have been suspended through May 10.
  15. Judith: Who could have imagined we'd be watching a hospital ship dock on a cruise port webcam. Hope you and Eileen are well. We're OK here...just suffering from a severe case of cabin fever.
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