laurieb

3 hours ago, takemewithyou said:

Are you referring to Pick Your Perk promotion on offer right now?  The T &C says it is combinable with B2B sailings.  Do you lose B2B OBC or other perks such as Experience More package? 

Extraordinary Perks

Big price reduction on the first leg, lost EBB but got 1000.00 OBC.  EBB also taken off second leg, but wasn't informed that would happen.  I have someone working on it now; I'll let you know the outcome if it changes.

Originally two, but needed to be moved to one to get B2B OBC applied.  Booked before the split.  

If you have a B2B cruise, be aware that if you adjust one of the cruises, new promotion case in point, you will lose any benefits you had on both legs, even if no new promotion was added to the other leg.  Not a happy camper right now.

I believe you also receive a coupon for a discount on a bottle or more of wine, at least that used to be the case.

4 minutes ago, uktog said:

Didn’t Azamara give guidance on this pre cruise? 

They shouldn't have to.  We're all grown ups and need to be responsible.  This could happen on land as well as on a long cruise.

You have a couple options.  Your TA is able to price their available options, or you can call Azamara and speak with them about it. Not possible to book online with them but understand it will be an option in the future.  It is still too early to look for air for your cruise. 

3 hours ago, nordski said:

With the seemingly increasing tricky issues, including geopolitical challenges, itineraries may be increasingly directed to the most stable regions, including the Caribbean,  I also expect that there will be needed flexibility on the part of both cruisers and cruise lines. 

Totally agree

1 hour ago, crzrr said:

Hi - could you tell us what you are seeing for the Journey?  Thanks.

There isn't anything for the Journey beyond the r/t Athens cruise in November.  Azamara may be reworking the itineraries

On 4/5/2024 at 9:58 AM, luv2travel90266 said:

The back office is still not up to expected standards. I attempted to use my OBC to begin booking excursions. The 5% discount for full prepayment made in January for a September cruise was never credited to my account. Now on my 4th call with my travel agent who has told me that Azamara has said they would get back to her Tuesday. Azamara told my travel agent it would be resolved yesterday. Unbelievable but true!  Keep good records as they aren't. 

Your TA needs to get their BDM involved.

we just did the Pay in full and it was immediately available to use.  I suspect the Azamara agent didn't apply the discount before taking payment.  Should be an easy fix, really.  Azamara has record of every phone interaction, so the conversation between your TA and Azamara shouldn't be hard to look up.

big presence in the Caribbean!  

Can't say I'm favorably impressed with the offerings.

11 hours ago, Vineyard View said:

As that new person to Az, do I sincerely know that it was an obviously wrong rate? Am I all of a sudden the person in the wrong instead of the company that to seasoned Az travelers might wonder if it is “an obviously wrong rate” ?  And even if I am a seasoned Az traveler, and I caught a great sale, should I just accept that it was a website error? 
IMO. Regardless of the legal loopholes sited, this just seems ethically wrong to a pretty large degree. I am having a pretty tough time finding the majority of fault here with OP. 
I sincerely hope that this all gets straightened out. Don’t give up! 

A suite for 1200.00 for a 7 night cruise is an obvious wrong rate on any cruise line and anyone should be able to realize it!  

4 hours ago, ChucktownSteve said:

Look on the positive side, if you're on the ship and don't enjoy the performance, you don't need to wait for transportation to leave. 😁

 

I'm wondering if they'll continue Azamazing evenings off the ship where the logistics still work in conjunction with the venue?  Many resources may not still be available post pandemic at some of the destinations.

I think that many resources went away after 2020.  I hope those that are disappointed will still enjoy their cruises

2 hours ago, commodoredave said:

The story is based on the experience of an unhappy Azamara client, not my experience. By your measure, a journalist covering a fire would have to be in the burning house to report on it.

By the way, despite the troubles and incompetence at Azamara shoreside, I might still consider sailing with them one day because the onboard experience appears to be good.

 

But you wrote it and published it, correct?

57 minutes ago, luv2travel90266 said:

Not correct. I have a travel agent who I have used for Decades. The conversations were well documented between the agent and Azamara staff who "passes the buck" . The conversation ends with "I will contact the department who can do this and will call you next week" Result is silence!  

 

How much simpler can it be? Travel agent contacts Azamara 9 in January 8 months ahead of cruise, indicates her client wishes to take advantage of the 5% OBC for full payment, my card is charged and I receive a new invoice showing zero balance. 

 

Like others I now have my air, booking for cars and hotels before and after the cruise after hours of research (which I love doing). I won't cancel but why would they wish to lose a repeat client with a history of multiple past cruises on the line? Errors are expected but resolving them efficiently without wasting staff, agent or customer's time is too!

This is a very different issue than booking a cruise at an increidbly low, obviously wrong rate

34 minutes ago, Vidiruth said:

Just to clarify. Azamara works with several markets and each market has its own rules. In my case, azamara requires full payment at the time of booking, regardless of the time remaining for the cruise. I've been on more than 20 cruises, most of them with Celebrity and Azamara. I usually buy directly through the website without a travel agent. However, I no longer have the confidence to buy directly from Azamara's website. 

What market would you book from?  Not the US or Canada, or EU from what I can tell

5 minutes ago, Rabo said:

This sounds like something through a travel agency, with the payment being their requirement.

This person said it was directly with Azamara- "I booked througth the website. My cruise is on June"

On 4/5/2024 at 2:11 PM, Vidiruth said:

In my case I paid with credit card and had 2 options: hold 24 hours or pay in full. 

Hmm Azamara has never required a cruise be paid in full at time of booking, unless it is within final payment, which you have stated above was not the case.  

On 4/6/2024 at 5:58 AM, commodoredave said:

You are not alone in receiving inexplicable and disappointing service from Azamara as this story illustrates:

https://gentlemansportion.com/2023/09/04/an-azamazingly-sad-decline/
 

This is a story you wrote, correct?  You have a lot to say for someone who hasn't ever sailed with the line either, according to your signature

I do believe there have been other instsances posted here, where someone got a steal of a deal and paid in full at the time of booking, thinking that the error is pricing couldn't be corrected.  I wonder if this is one of those instances?  Why would anyone pay in full so far out?

12 hours ago, excitedofharpenden said:

Strangely enough I did a back to back on Journey and then Quest back in 2022 and the experience was chalk and cheese. Much better on Journey than Quest (it was when the four ships met in Koper). These inconsistencies shouldn't happen. There should be a standard across the fleet. I miss Heike and Johannes on Journey. They ran a tight ship.

 

No doubt that there are maintenence issues on these older ships. Our cabin patio door howled when it was windy as the seals were shot. I believe they are falling behind now with newer ships coming onstream. There are a number of ports that Azamara can no longer go to because they don't meet the emissions requirements. If Azamara announced new ships that would get me interested. Big news coming on the 10th April. Wonder if that will excite?  Or another special offer?

 

Phil 

I'm sorry to hear it was not up to par.  Perhaps Journey has become the "training" ship?

6 hours ago, excitedofharpenden said:

Azamazing Evenings are going the way of the dinosaur unfortunately to be replaced by these Destination Celebrations.  Not the same at all. 

 

Phil 

Our onbard performances on the Scotland Intensive and the Ireland Intensive last year were the best I have seen!

Very, very well said!

Just received this email today; we're cruising on Quest May/June.  Followingthe link though, the price is more than the email, so perhaps they have rethought the increase and it will stay 26.95.

Oh, there's an IPA available, at least on the list; I hope it's onboard too!!!

only thing showing up is a tour to Padua ending there...