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trk_koa

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Everything posted by trk_koa

  1. In 2023, we needed to cancel a cruise before final payment that we had already paid using the HAL gift cards (wasn’t the AARP ones). Our PCC applied the money toward a cruise that we had on deposit for 2024. No problem and then I didn’t need to keep track of which gift cards had been refunded.
  2. I have ordered the tempura shrimp app as my entree (several times on Koningsdam and once on Nieuw Statendam). They were happy to oblige. They gave me 5 which was perfect along with some crab fried rice.
  3. I was trying to make a booking and edited the cabin selection and it says the one I want is selected but the next step reverts back to the one they assigned. I’ll have to call on Tuesday.
  4. Currently on board and yes, the app offers to let you make reservation. However, every day it only ever offers 5:00 or 5:15
  5. trk_koa

    New website.

    Thank you, @Rioccafor the detailed instructions. I find I also have two circle accounts, my correct Discoverer one and another with a different number, no points and Preview. Explains a lot.
  6. Took an additional ten days but I finally got our refund posted to the credit card this morning.
  7. I just got off the phone with my travel agent. I mentioned the issue noted above about Azamara not having the credit card information. Sure enough, they did not. She gave them the information and supposedly, my refund has now been issued, “but could take out to thirty days” to post to my credit card. So it worth it to contact them again and make sure they have the CC. I will let you know if I see the credit show up.
  8. I tried sending an email about our overdue refund to three addresses I got from the Elliot advocate page mentioned above. I sent it on May 26 to AzamaraGuestRelations@Azamara.com and CC’d the two executive contacts for “Guest Services Manager” and “Chief Administrative and Information Officer”. The Guest Services Manager one bounced as undeliverable. No response from either of the other two addresses.
  9. We cancelled a November cruise on April 10. My TA has called Azamara 3 times in three days and got no where. They were told that the status of our deposit refund is “pending” and there is no way to escalate. Check back in 4 weeks.
  10. Yep. Same. My loyalty points balance is incorrect. Sent another form again this morning, this time using the form from the link in the response email. This one let me attach additional documentation. So I attached a screen shot of my loyalty points level from before the transition. I fully expect that I will get the same response. At the time, I thought I was just being paranoid when I took screen shots of my future cruises, all my cruise history and my loyalty page from the old site.
  11. I cancelled a November cruise on April 10. We have not received the refund of our deposit as of May 10.
  12. My opinion is the products have a strong scent that I find unpleasant. So I bring my own. If the soap at our pre-cruise hotel is good, I wrap it back up and bring it along also, so it doesn’t go to waste.
  13. Have a great trip. Even with the uncertainty this past January, we still had a great time there. The food was amazing.
  14. We had a fabulous dinner at the steak house located inside the Alvear Palace hotel January 6. Lovely hotel also. It’s where Azamara put us up on the last night of our pre-cruise land tour.
  15. Ship - Pursuit Cabin Number - 8060 Month/Year sailed - January 2023 Would you choose this room again? - Absolutely Is noise an issue - No. Very occasional low rumble of a trolley overhead. Once or twice a day and never at night that we noticed. Room type - Club Continent Concerns: (1) Light comes in under the door at night (we like it dark dark) so we would place a beach towel there when we went to bed (2) Water leaks on both sides of the shower door creating substantial puddles. We placed the tub mat a bit over toward one end and a hand towel under the other side. They’d be soaked by two showers. Otherwise loved the big shower. Conclusion - loved the size and location. Our butler and steward were friendly and attentive. We’ve booked the same cabin for a future cruise.
  16. If you are sensitive to noise, I would avoid deck 8 aft. It’s under the pool deck and can be noisy from above you.
  17. DH asked the bartender at the Prime C bar last night. They do not have any fever tree onboard Pursuit right now. He said they usual only get it while in Europe.
  18. On Pursuit right now and there are three tonic brands available. Royal, Schweppes and a South American brand. I can try to get the exact name if you are interested. DH is happy with Schweppes so we haven’t tried to find out if there is any fever tree onboard. Schweppes is visible and available on the trays at the Windows bar and at Spirits. We also have Schweppes in the minibar. My disappointment is there is no Diet Coke. Only Coke Zero Sugar.
  19. Even though our trip is over and went well, I’m still keeping an eye on the situation in Peru. I really feel for our guides and drivers whose livelihoods depend on tourism. I’ve been keeping up on the trip advisor Peru forums and there are links there to good sources of information.
  20. For our sailing around Antarctica on Azamara Pursuit after week in Peru pre cruise. Wore crops and trainers in Lima, long pants and socks with trainers in Cusco and Machu Picchu. I brought three pairs of shoes, trainers/hiking shoes, black faux leather Easy Spirit Traveler slip ons, and comply hiking sandals. I also threw In a pair of flat rubber flip flops for to/from the pool or hot tub The wind and cold is pretty biting in Antarctica. I wore Cuddleduds (kind of like longjohns) and am happy for them. I also suggest glove liners as my hands got pretty cold. I bought an alpaca scarf in Peru. Raincoat over a fleece plus my fleece hat. Figured out after a while that I brought along a stylus. I can use that for my iPhone to take a photo or video without having to take off my gloves. Wish I’had brought warmer socks.
  21. No information about the schedule for white night that I’m aware of.
  22. On Pursuit at the moment and there is no Diet Coke or Coke Light. Only Coke Zero, which I can’t drink. Something about the different sweetener in it upsets my digestion. I might try to find some Diet Coke or Coke light at our next port.
  23. It was in Montevideo at Teatro Solis.
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