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Clay Clayton

Members
  • Content Count

    7,127
  • Joined

About Clay Clayton

  • Rank
    5,000+ Club

About Me

  • Location
    Traveling the World
  • Interests
    Cooking, Reading
  • Favorite Cruise Line(s)
    NCL, Viking Oceans, Celebrity, NOT Costa
  • Favorite Cruise Destination Or Port of Call
    hmmm, only one?
  • If you have a personal or hobby CRUISE or TRAVEL BLOG, include the url here:
    www.CruisinWithClay.com

Recent Profile Visitors

1,910 profile views
  1. On our first TA, all our OBC was credited to hubby’s account and none to mine. At the end of the cruise, he had a credit and I had a balance due. As Heidi13 noted, a quick call to customer service and it was all straightened out so that we both had a zero balance at disembarkation. Since then, even though the charges show up in individually, the joint account has always been correct.
  2. LOL. “With everything else going on” has left me lots of time to deal with getting our $90.
  3. For what it’s worth, I had to call (several times) to get my refund of the unused prepaid gratuities. Viking seemed to think they were non-refundable. They finally gave up and sent me a check which said it was for “customer relations”. That sorta irked me but money is money.
  4. No but I also don’t pay the restaurant bill several months in advance so don’t understand your point.
  5. Or simply an easier way for those of us who didn’t love taking dollars along to stuff in envelopes at the end of the cruise.
  6. Speaking of lessons learned...we used the refundable OBC provided by our travel agent to pre-pay gratuities before embarkation on our (half)Transatlantic. I won’t be doing this again. Prior to the Covid change which brought us back to Miami rather than to Barcelona for disembarkation, we had been discussing purchasing a future cruise with the onboard consultant. That would have generated some more non-refundable OBC which we didn’t need. If I hadn’t of prepaid the gratuities, then that new OBC would have paid those and we would have left the ship with the refundable amount our TA provided. As it turned out, we didn’t book a future cruise, but because I had prepaid those gratuities it took several phone calls and emails to get back the three days worth that we didn’t use on our shortened cruise. For those who had not prepaid, they were never charged for those three days. Short version of all this is, I won’t be prepaying in the future!
  7. We received the final refund owed us yesterday (onboard credit balance) via check. So 64 calendar days from disembarkation and three payments (two check and one credit card credit). Seems sorts long and like lots of unnecessary work to me, but I’m not running a mega company. Just glad to have it done! Hope all are healthy and not going to crazy during isolation!
  8. We received the final refund owed us yesterday (onboard credit balance) via check. So 64 calendar days from disembarkation and three payments (two check and one credit card credit). Seems sorts long and like lots of unnecessary work to me, but I’m not running a mega company. Just glad to have it done!
  9. We didn’t have to pay for wine at meals on Viking, alternative dining, or gratuities & pre-dinner cocktails (covered by the obc from our Travel Agent) whereas we did pay for these on X. That brought the price to within $20 per day for both of us. For that $20 we received WiFi, access to the spa, nicer bathroom, smaller ship and an excursion at each port. We didn’t include any of these in our cost analysis as we wouldn’t have paid for them but since they were included with Viking, we believe it was well worth the extra $20 per day.
  10. We booked with a TA and they notified them by phone (and then they called me) that they were processing our refund about a week ago. I got a call this evening from Viking in response to my email about the final monies owed us-balance of our onboard credits. Said they would be refunded by check within nine weeks of our disembarkation, so by May 19th. It seems to me that Viking makes more work for themselves by just kit combining the refunds into a single payment.
  11. Surprised to hear you say so. Our per person per day price when taking into account the included benefits of Viking that we paid for on Celebrity were not that different.
  12. We received a credit on our credit card today reflective of 3/14ths of our cruise fare from our shortened transatlantic on Sky. So from disembarkation to refund was 37 business days (52 calendar). Unfortunately they did not include the balance of our refundable onboard credit so I’ve sent another email. 😢
  13. We received a credit on our credit card today reflective of 3/14ths of our cruise fare from our shortened transatlantic on Sky. So from disembarkation to refund was 37 business days (52 calendar). Unfortunately they did not include the balance of our refundable onboard credit so I’ve sent another email. 😢
  14. We received a credit on our credit card today reflective of 3/14ths of our cruise fare from our shortened transatlantic on Sky. So from disembarkation to refund was 37 business days (52 calendar). Unfortunately they did not include the balance of our refundable onboard credit so I’ve sent another email. 😢
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