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About jas1178

  • Rank
    Cool Cruiser

About Me

  • Location
    St. Petersburg, FL
  • Interests
    Cruising & Theme Parks
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  • Favorite Cruise Destination Or Port of Call

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  1. Finally received all credit card refunds from excursions/internet/etc. Just waiting on the significant Gift Card delivery...hopefully soon.
  2. How are the giftcards arriving (Fedex?)
  3. Patience...there are alot of cruisers in front of you seeking refunds. Last I've seen they may have hit cancellations of April that they are working on refunds now.
  4. While not CCL, it would be very bad for the industry if anyone fails at this point.
  5. Anyone receive giftcard shipments yet?
  6. The reason I asked was I knew credit card refunds were flowing slowly but surely. I hadn't heard of anyone that had gotten gift cards as of yet, and based on responses to this point - haven't seen anyone come forward. It makes sense that they might be more willing to do gift cards due to money not changing hands, however from the other perspective, it is outside of the normal work flow of returning to the original payment. I fear with the normal work flow so overwhelmed, gift cards could potentially take a back burner.
  7. Greetings, Trying to determine if they have done an refunds via giftcard yet. Anyone who cancelled a cruise, excursion, or purchase get new gift cards yet? We have 1 cruise we are expecting a refund on, and purchases/excursions for two others that were all cancelled 3/13. Thanks for your info.
  8. I believe this is intended to be guidelines for currently stranded passengers.
  9. 1. Immediately over the speaker cluster of the piano bar. Enjoyed singing "Sweet Caroline...." until late from the comfort of bed 🙂 2. Directly over the disco...vibrated out of my bed until late. There were other less exciting stories, but don't do unless you are good with the WORST POSSIBLE ROOM.
  10. You aren't wrong. But would rather do that (if necessary) than suffer the week.
  11. Here is a link: https://help.carnival.com/app/answers/detail/a_id/478/~/carnival’s-great-vacation-guarantee Basically, if you aren't having a great vacation: invoke the guarantee at Guest Services within 24 hours of sailing. They will arrange for you to be transported home at the first non-US port of call (you must have a passport). They will cover the cost home, refund your cruise, and give you an opportunity to sail again with an onboard credit. So, can it be bad enough to need to invoke this? Yes. My original Glory situation with no air flow at all and young children (see my post it links to the review if you like), I would invoke the guarantee. The important lesson over 42 cruises...none will be perfect, but most will be amazing. Occasionally things go wrong. The cruise staff often time seem to initially use a stall tactic to see if there is really an issue or if you stop complaining. You have to advocate for yourself. If they can't resolve the issue, invoke the guarantee. Sometimes magically they can immediately resolve it when they realize you are serious. If not, go home and try again another time. Everyone is different. For us, no air coniditioning is non negotiable, but sound issues can be counteracted. (earplugs, shifting schedule, napping, etc.) As a new cruiser reading this, please understand that these are the exception, and not the norm.
  12. We've had a few really bad rooms out of our nearly 42 trips: 1. Carnival Glory (7/2019) had a room with no air at all. Midway through a cruise they were able to move us due to a cabin opening up. Guest Services Manager warned us we were moving from a HOT room to a room that often had noise complaints due to it being right above the piano in the piano bar. We learned to love the noise vs. the heat while singing "Sweet Caroline" till the early AM. 2. Carnival Vista (11/2016) had a family harbor suite right under a portion of the galley that had loud noise starting at 4am. Here they had no option for us other than to refund the upgrade price we paid. Guest Services Manager actually came to the room at 4am and recorded what was happening and walked into the galley to try to isolate the cause. 3. Carnival Glory (07/2019) had an interior room that shared a wall with a service elevator on the other side of the wall. Every time the elevator was used, the wall vibrated. Every time someone entered or exited on the floor, it was extremely loud day and night. Guest Services was able to find us an alternative that was so much quieter. So 4 rooms out of 42 trips. Learned a valuable lesson on the first Glory cruise. That was I should advocate for myself/and family QUICKLY. If there isn't resolution, found within the first 24 hours, and my cruise is going to be terribly impacted (like no air in a cabin preventing sleep), consider invoking the vacation guarantee.
  13. Appreciate your insight and experience on everything you bring to this community. Your response was what i would hope based upon the regular drills and training provided all sailers do weekly.
  14. So if your muster is A4 & A5, this is REAL easy. You are in the same room holding muster. A3, A4, A5 on Dream class and A4 & A5 on Vista class are the main theatre. the 4 & 5 are which floor you are assigned to for seating purposes during muster. Don't worry about it. If on Dream class you will be one row different in the balcony of the theatre. If on Vista class you will be Main floor vs balcony.
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