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Math teacher

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    Florida
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    Europe

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  1. My TA put my final payment on the wrong card (Mar 11). So she called NCL the same day and had them put final payment on the correct card. However, we were charged for this cruise on BOTH cards ($6616 on both cards). We were told that the wrong card charge would be reversed in 7-10 days. It has now been 130 days, we have had to put in two claims with our credit card (two have been denied, we are now on claim #3). I'm furious that what should have been an easy fix, has turned into this fight to make things right!
  2. Base fare is the fare you pay per person before all of the other fees of taxes, port charges and service fees.
  3. I do not know the answer to that question. I haven’t had a rebook get cancelled yet. I would suspect, that the 100% would be subject to the bonus 25% because it represents actual monies paid. Again, speculation that they would honor giving a 25% bonus on a rescheduled cruise that the have to cancel.
  4. Yes, I knew that was the deal, but what I didn't know until I did my chat with an agent is that if your base fare is LESS then you do not get any of that credit back. I also thought that I could apply my 25% bonus FCC towards the base fare of both fares, but it only gets applied to the bonus holder's fare. These are specifics that I had not previously seen discussed that I felt was important information to get out there!
  5. Sorry, I get impatient sometimes. Just chatted with NCL again. The answer is if your cruise that has been booked with Bonus FCC gets cancelled by NCL or you under Peace of Mind, the Bonus gets reinstated. Maybe all of this info is out there. But I wanted all of the info I have gotten from the Agent in one email for anyone else looking for the answers to the same questions I had. Searching for the answers to all the various details can be tedious!
  6. Ok, if anyone knows this answer, I would appreciate it. I had to bug the NCL agent again. If your cruise with the Bonus FCC applied gets cancelled do they reinstate the bonus fare or do you loose it? Since according to the agent it is like a coupon that reduces the rate of your fare. We had planned to use it for our Dec Australia cruise.....but Dec cruises seem iffy. I don't want to loose that amount if we get cancelled.
  7. So my TA sent me a message saying I had to apply my FCC to my Dec cruise first and then use left over to pay for my March 21. It didn't make sense to me, and my TA didn't answer my call or email requesting clarification. I just did a chat with an NCL agent and this clears things up so much better: (NCL AGENT) The only FCC that can be split between to reservations is the 100%. The 25% coupon can not be split between reservations. So maybe that is where the TA is coming from. But yes, if you have money left from the 100% coupon you can apply that towards another sailing. (ME paraphrasing INFO) The 100% FCC (the monies you actually paid for the cancelled cruise) can be applied towards Shore Excursions (call the number to make those reservations) and can pay for service charges- said to have my TA add it to my invoice to apply it. (NCL) It comes off of the voyage fare price, it is more like a discount as it is not applied as a payment towards the total price. (Me Paraphrase) The question was could I use MY BONUS FCC to pay for the base fare on my Mar cruise and use the difference to pay towards my husband's fare and the answer is NO. The Bonus credit is applied to only that person's portion. I asked the agent if the system alerts you to the fact that you could be loosing some of your Bonus FCC and she apologized and said no. So I want everyone out there to know that. When you book with BONUS FCC your base fare has to be equal (or more) to maximize Bonus usage. You can not use partial and receive partial credit back. So if your next cruise doesn't use all of your bonus towards the base fare, you can always upgrade your room....or book a longer, more expensive room. Share. Share. Share!
  8. So my TA sent me a message saying I had to apply my FCC to my Dec cruise first and then use left over to pay for my March 21. It didn't make sense to me, and my TA didn't answer my call or email requesting clarification. I just did a chat with an NCL agent and this clears things up so much better: The only FCC that can be split between to reservations is the 100%. The 25% coupon can not be split between reservations. So maybe that is where the TA is coming from. But yes, if you have money left from the 100% coupon you can apply that towards another sailing. It comes off of the voyage fare price, it is more like a discount as it is not applied as a payment towards the total price. Second Chat summary, (I thought of another question). The question was could I use MY BONUS FCC to pay for the base fare on my Mar cruise and use the difference to pay towards my husband's fare and the answer is NO. The Bonus credit is applied to only that person's portion. I asked the agent if the system alerts you to the fact that you could be loosing some of your Bonus FCC and she aplogized and said no. So I want everyone out there to know that. When you book with BONUS FCC your base fare has to be equal (or more) to maximize Bonus usage. You can not use partial and receive partial credit back. Share. Share. Share!
  9. I need your expertise. I have a Dec 2020 Australia cruise and a March 21 Bahama cruise. My TA just sent me this message and I don’t understand what the issue is. We planned to use the Bonus credit towards the March cruise, (there will be $600 left over) and then apply the left over to Dec cruise. She is saying we have to apply to Dec first. We want to apply it to March, because that sailing is more likely to happen and therefore we could either take the refund on Dec or we would get more FCC bonus if Dec gets cancelled. Does anyone know why my TA would say this? She has not been helpful with explaining or answering questions. I really need a new TA. Sent from my iPad using Forums
  10. I think you will just get a refund since you aren’t paid in full. Your refund ought to be fairly quick since you aren’t in final payment yet. I don’t see a benefit in paying in full to get just a 100% FCC? Cash is King! Sent from my iPad using Forums
  11. Sorry, one more question: Do you know if you can convert any remaining (100%) FCC to OBC?
  12. If my reservation is with a TA, does she have to call to take care of this, or can I do it? Also, what dept would I need to reach to pay the service charge? Thanks for your help!
  13. Can you tell me how to apply the FCC to my daily service fee? I do not see how to do it on line. Thanks!
  14. Thank you for posting this. I was just looking for this answer! How can I pre-pay the service charge with FCC? I clicked on the pre-pay but it does not give me an option to use FCC for the payment.
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