cruise52

The posts that included the “rude” commentary have since been removed and were not available for your review. I was acknowledging, and in agreement, with those that felt the poster’s reply was rude, but likely in frustration to comments that others had immediately jumped to the the need for insurance. Again, some of the earlier posts have been edited. thanks for the “Karen” comment - do you feel better, now?

I would give NCL a call. There may be a cancellation fee for the one person who is unable to go, but they may be able to make some modifications so that the minors don’t have to cancel their trip if they are able to attend. There would likely be no money refunded other than gratuities, taxes, port fees and excursions. I don’t know for certain, but think they may be able to find away for the kids to go as planned. Good Luck BTW -what sailing is this? we are on the 7/17 sailing on NCL Gem. If the same itinerary, let me know if there is anything I can do to assist - happy to help in any way I can.

Talk to NCL. With so many in the family attending, depending on the minors age, they may be able to continue on since other adults in the family are on the same voyage? Is it possible someone from the family in another cabin can move into the cabin with the minors if required they have an adult in the cabin with them?

It was a rude response. Why is it necessary to point out to someone that they should have taken the insurance? What is the point of that when it doesn’t address the question they are in search of? It doesn’t matter if the sick passenger did it the right way, or the way you or I would have done it, but give the poster the info they are in search of if you can provide My answer to his inquiry is this - if the kids are in a cabin with the party who must cancel then they likely can remain and the party who is ill and must cancel will forfeit his cruise fare. The others would likely be able to continue on. Not certain this is what they are looking to do, but limited information provided so I’m attempting to address. Port fees, taxes, and excursions for the party who is cancelling may be refunded/credited back. If everyone in the cabin is cancelling they will likely forfeit cruise fare for all booked in the cabin if no insurance was taken, but they may get credit for port charges, taxes, excursions. Not sure what happens with the air fare. Possibly they may get a credit, but I’m not certain. Recommend they contact their travel agent or NCL personnel as soon as possible. Praying that things will improve for this unfortunate individual.

Yes, thank you. We never received this advisory, only notification of substitution of Ports. thank you

Davenci: thanks for sharing. Your revised itinerary for Venice shows Ravenna. We were notified revision is Trieste. We actually embark in Ravenna and so will reportedly go to Trieste. Hoping that we get additional times/details for this stop. Again, thanks for the info,

They gave us notification of the rescheduled stop and shuttle bus availability, but nothing that mentions time of arrival and departure time or time in Trieste port. Did they give you times?. If so, are you able/willing to share? We are on July 17 itinerary and so it’s coming fast.

Many have reported the chaotic handling and repeated itinerary changes with Venice itineraries. We all know the limitations of cruise ships visiting Venice today, but the cruise lines do as well and yet continue to advertise and sell this destination only to significantly modify what they advertise. It’s one thing to have situations or circumstances arise that require the cruise line to deviate or make adjustments to the planned itinerary. However, failing to disclose limitations that prevent the cruise line from delivering what they advertise and collect payment for, when they know well in advance, is misrepresentation. On top of this, the way NCL has handled the many changes for this scheduled port stop is disorganized and lacks basic consideration of their paying customers. I posted the below info on our roll-call earlier today. We just received notice yesterday evening that the scheduled itinerary has changed, but with no details as to times in port for Trieste. After reading the NCL boards the last several weeks I was prepared for this, but I’m not understanding how this can continually be done in the manner that NCL has chosen to follow. “The real problem with this is NCL will provide NO details such as arrival time, shuttle times, time in Port, etc. I called Shore Excursion dept, and they report having no details and said we will get information when we are on board (evening before scheduled stop). I find this ridiculous. If they know for certain they will dock in Trieste, surely they should know the time scheduled in port and the departure time. We would like to schedule a private independent tour for a group of 6 and there is no way to do this without knowing the time in port. Amazing NCL feels it’s acceptable to “wing it” and keep its customers in the dark when we have paid substantial fares for our cruise. Many chose this itinerary for a chance to visit Venice and now all we know is we might be able to get on the free shuttle bus to Venice, but for what period of time? Recent passengers on similar itinerary report 2 to 3 hours in Venice before having to be back on the bus. I recognize cruise lines have every right to change itineraries and port stops, but they should be required to disclose the details so that passengers can make plans or adjustments. I asked if there was anyone in the organization who could provide details as to time in Trieste port and was told no - “not even the leaders with glass offices”. Unbelievable. “

Cloverix - Did you have a ship tour scheduled or were you doing on your own? Did they have regularly scheduled return trips at various intervals throughout the day/evening, or one set time for the return for everyone? We are on the July 17th sailing and beginning to think we may not be tendering to Venice as indicated (pretty sure we don’t want a 90 minute tender). We have a sizable group that was planning on a private tour but I’m no longer confident that our plan will work. I’m thinking we should “play-it-by-ear” and see what happens. Just wondering if we take the 2.5 bus ride to Venice, if provided by NCL, if we need to plan to be there into evening hours or if we will be able to return when we choose? BTW - thanks for posting this info. I’d rather know the issues and possibilities in order to be prepared as much as possible.

I sent an email to NCL Public Relations outlining the limited beverage service and that NCL appears to be the only cruise line with significant restrictions. I didn’t send this with ANY thought that I will receive a response, More with the thought that if senior leadership or corp office isn’t aware of the issue, they might invite others to get involved. If NCL is aware, and believes issues are beyond their control, maybe they will publish a press release addressing, OR, maybe they will simply ignore. May end up being a complete waste of time, but WTH.

My husband and I went to Safaga in Nov ‘19. We did an overnight tour to Luxor with a very reputable tour company followed by a ship excursion in Jordan to Petra. We had nice catered meals on both trips - high end hotels and a tour sponsored meal in Wadi Rum at end of the day. We did both tours with another couple and had a great time. After Jordan, I had several days of stomach /digestive issues, as did one of the other people we toured with. My husband had no problem and neither did the other person in our four person group. We compared notes on what we ate and determined the two of us experiencing issues had eaten salads, fruit, vegetables etc. My husband did not. Fortunately, i brought medication with me that helped to alleviate my symptoms. I will NOT be eating fresh fruit, salads, veggies or ice anywhere in Egypt unless I do so on the ship. I think the advice given on avoiding fresh fruit, vegetables, or items that are uncooked is sound advice.

HMATT, I think we are on your cruise - 11/4 out of Athens, Pursuit? If so, hope we meet up. We’ll look for you on Roll Call.

We boarded In Civitavecchia on 5/26 with antigen tests done 2 days prior - accepted and no issues.