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ptrpanpens

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Everything posted by ptrpanpens

  1. Azamara desperately need a good proof reader! This sort of thing happens all too frequently.
  2. Big kudos to Air France for refunding my miles and the entire amount of taxes (no cancellation penalty) immediately. I sent an email to Flying Blue describing my situation and it was answered within 24 hours. The miles were back in my account immediately and the taxes were credited to my credit card within three days. thanks Air France for excellent customer service. now Delta.. that is a different situation as they dont respond unless you are within 72 hours of departure.
  3. thanks. I am going to give it until the end of the week. If I dont get anything by then I will cntact my travel agent. I wasnt ecpecting anything this early anyway.
  4. Has anyone received a future cruise credit on a recently cancelled cruise? Was it on a letter sent by mail or in an email attachment? i received an email from Azamara today referencing an attachment for future cruise credit on a cruise I cancelled last week, but there was no attachment in the email. The last time I received a future cruise credit, a letter was sent by regular mail from Azamara which had the future cruise credit attached. just wondering if anyone has had this experience on a recent cruise credit issued since the Coronavirus situation.
  5. I would not want to be on a ship if people start developing symptoms of Coronavirus. Even in a normal cruise, people usually get the common cold, bronchitis or other respiratory symptoms even if it may not be the virus itself. no, not a good place to be so hopefully everything ends up well.
  6. I was told a week ago that refunds would take from 10-14 working days. Given how many of these they are processing it isn’t surprising.
  7. I just cancelled my May cruise on the Pursuit on Monday. not surprised about this..just a matter of time.
  8. Just be sure to get all documentation in writing, even via a comprehensive email from the travel agent or cruiseline. I would not leave anything they said to chance without complete documentation. i got an email with all imformation, including the person the travel agent spoke to. Supposedly they record telephone conversations.
  9. ptrpanpens

    Coronavirus

    I was also on that sailing. Canceled on Monday. Not willing to risk getting sick, quarantined or worse. Too bad because it was a great itinerary and very cheap. Oh well.. another time.
  10. i guess they must have updated their policy this morning. In any case, I wish you good luck and just remember that Italy will still be there next year (hopefully) and will probably need your tourist dollars more than ever. My friend who lives in Ravenna and is a tour guide there says things are very difficult for them. I plan to visit there as soon as it is safe to travel to lend support to their wonderful country and people.
  11. Hope you get a good outcome. Azamara really needs better communication.
  12. Thank you for your opinion. However, since Azamara’s original policy was to allow for a split in cash and FCC (if applicable) up until yesterday, they should have notified travel agents before they changed it so that cruisers could make an informed decision before cancelling a cruise. There would have been no point in cancelling early to get the same 100% FCC I would have gotten anyway by waiting and I would not have done so under those circumstances. I did not cancel merely to benefit from Azamara’s new policy, but rather because I am concerned about the risks of traveling right now considering my personal circumstances, In any case, if Azamara publishes a new policy, they should notify customers and travel agents of any substantive changes in a timely manner so people can decide the best course to take using accurate and current information.
  13. i agree that it makes no sense to cancel now for only FCC and would not have done so had I known. However, my travel agent fought with them and was able to get me the 50/50 split. If I were you, I would contact your travel agent immediately to make sure you get the 50/50 split as my agent had told me the same thing before she called Azamara this morning and found out they had changed their policy. So make sure you get what you are expecting and dont wait to check. Good luck
  14. Bonnie it appears that Azamara has changed their cancellation policy again this morning and is now offering only future cruise credit no matter how early you cancel a cruise departing in May. My cruise departs May 14 and I am still in the 50% window so was expecting 50% cash refund and 50% FCC. However, the Azamara agent told my TA that their policy was changed just this morning and all refunds would now be FCC only. I asked her to elevate this to a supervisor to clarify as I have found many of the Azamara agents do not know what they are talking about, however also want to bring this to your attention and to the attention of others on cruise critic. Can you add this to the issues you are trying to clarify? This is giving me a very bad opinion of Azamara customer service even though the onboard experience is excellent. thank you, anne
  15. Today my travel agent contacted Azamara to cancel a cruise I booked sailing on May 14, 2020. Until March 15, I am in the 50% cancellation window on this cruise. However, he told her that there had been a change in the cancellation policy effective today and that rather than 50%cash refund and 50% FCC, the entire amount would be refunded in FCC. I am beyond upset with this, especially since they arbitrarily changed the terms of the policy with no notice. i requested that she elevate this to a higher authority at Azamara and rescind the cancellation if I would only get FCC, even cancelling within the 50% window, as I might as well wait until the last minute to cancel under these circumstances Bonnie,, can you please check on this as soon as possible? Has anyone else cancelled a cruise today under similar circumstances and received only FCC rather than a combination of cash refund and FCC? thank you
  16. ptrpanpens

    Coronavirus

    thanks, Appreciate this very much.
  17. ptrpanpens

    Coronavirus

    could those who have cancelled early and had some of your fare refunded, does the total refund (FCC + cash refund) equal the total amount you paid for your cruise, or were fees or other costs excluded. I understand that travel agents may take some penalty for cancelling. thanks in advance
  18. Just heard from a friend who said her credit was short about $368.00+ More or less so she has asked her travel agent to get clarification. I remember reading somewhere that passengers were still responsible for port fees and taxes so maybe this odd amount has something to do with that or with travel agent cancellation fees. Has anyone who cancelled had this same experience? She did cancel in the 50% window and got half her deposit back in cash, contrary to what she was first told by an Azamara agent, who said it would all be on a FCC. Would be nice if all this would be fully and clearly explained up front or in a QAndA.
  19. ptrpanpens

    Coronavirus

    i have been through a similar situation before on Celebrity and they gave me compensation for my $200 change fees but nothing else. They are not going to pay for nonrefundable hotel costs, which are booked at the choice of the cruiser. Personally, i never book nonrefundable hotels unless it is only a day or two before, never far in advance. Not worth taking a chance of losing it as hotels are usually inflexible in this matter.
  20. ptrpanpens

    Coronavirus

    i certainly hope not.
  21. ptrpanpens

    Coronavirus

    i am not on any Baltic cruise. Pursuit Wine cruise May 14-24.
  22. ptrpanpens

    Coronavirus

    they will cancel choice air and waive the fees. (See my post above). This is from someone who just cancelled in the 50% window.
  23. ptrpanpens

    Coronavirus

    i just spoke to someone who cancelled a cruise within the 50% window and she was only offered a 100% FCC plus they cancelled choice air and waived the cancellation fees. So you won't get 50% back in cash, only FCC even if you cancel in the 50% or 25% window.
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