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About Schmoe38

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  1. I absolutely agree with this. Frankly, I am disappointed that someone in the Celebrity marketing department approved this for distribution, thinking this was an appropriate ask. We are long time Celebrity cruisers and there is no way we will be participating in this one.
  2. Hi Hilda You could join us May 3/22 up the Pacific Coast (San Diego to Vancouver). The Cast of Characters is beginning to build nicely. Randy
  3. We had 2 refunds credited back to us. One was the cruise fare from a cancelled cruise and the second was the refundable deposit for a future cruise. Both credits were backdated to April 1/20 (Wednesday) and April 27/20 (Wednesday). Randy
  4. It appears Carnival is cancelling some cruises right through to November 1/20. Those ships affected appear to have their “North American” itineraries kicking in around October and November. The following list was taken directly from the Carnival Cruises website. CANCELED CRUISES All San Francisco sailings through 2020 All Carnival Sunrise sailings through and including October 19, 2020 All Carnival Legend sailings through and including October 30, 2020 All Carnival Radiance sailings through and including November 1, 2020 All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020 Carnival Breeze, Carnival Dream, Carnival Elation, Carnival Freedom, Carnival Horizon, Carnival Magic, Carnival Sensation, & Carnival Vista sailings through and including July 31, 2020 All Other Ships sailings through and including August 31, 2020
  5. Hurry, I’ve already taken “my medicine” Randy
  6. Yes, November of this year bothers us. If we are still up in the air when final payment comes up, we will cancel and move on to 2021.
  7. Linda We believe we will get to cruise again. I thought this break in cruising would be the end of me, but strangely, I am at peace with all of this. The spring and summer will bring “staycations” to us and we will be ready to cruise again when the time is right. We still have 1 cruise booked for November of this year, 3 booked in 2021 and 1 booked in2022. We are ready to cruise when the cruise industry is ready for us. Randy
  8. Andrew I can’t believe you have been such a “Service Hog” with Ed. No wonder we have never seen him. Connie is not happy! Since we are approaching the end of this cruise, do you think you spare a few minutes so Ed can pop by to give Connie her hug? Randy
  9. I know it’s frustrating waiting for a refund that simply cannot come fast enough. As an FYI, we cancelled our April 11/20 Equinox cruise on March 10/20 and received our refund within the 30 days that were suggested to us at the outset. We did not phone Celebrity, nor did we initiate a credit card dispute. We also cancelled our August 30/20 Canada/New England cruise on March 6/20, before final payment was due. We received our deposit refund on March 27/20. We did not call Celebrity nor did we initiate a credit card dispute. We are posting this to tell you that the system did work for us. We sincerely hope you receive your refund in short order, as your patience deserves to be rewarded. It hasn’t worked perfectly for everyone, but remember, this pandemic was not Celebrity’s fault, however, we firmly believe they are processing these transactions to the best of their abilities. Others may not be of similar mind and as such, are free to follow the procedures that make sense for them. Our fingers are crossed that you are made whole in the not too distant future. Randy
  10. Hi Heather When you receive notice of a cancellation, most cruisers will want to get their cash refund or FCC as soon as possible, so they notify Celebrity immediately in terms of their preference. The December 31/20 time fame doesn’t refer to the time frame for FCC use, but rather the current last date one would have to notify Celebrity whether they want a cash refund or FCC relating to a cancelled cruise. Hope this helps Randy
  11. Here’s the content of Lisa Lutoff-Perlo’s most recent letter. In this letter, she refers to receiving cruise taxes and fees refunds within at least 45 days of cancellation. Cruise payment refunds will be received at least 45 days after you submit your request. Hope this helps. Randy April16 ,2020 Dear Guest, We are facing truly unprecedented times as the coronavirus pandemic continues to have unexpected consequences on our communities and businesses. Celebrity Cruises will therefore be extending the suspension of global operations for all sailings departing on-or-before June11 ,2020. Our extended suspension will include cancellation of the voyage on which you are currently scheduled to sail. Please know this decision was not made lightly as we value your vacation time and want to ensure you have the best experience possible on a Celebrity Cruise. Though hopeful that returning to service ahead of summer vacation plans would be an option, we all must continue to do our part in the global efforts to further contain the spread of this illness. In order to compensate you for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31 , 2021, for use on sailings through April 30 , 2022. The value of the FCC will be calculated based on the amount paid for your cruise and will be processed by Wednesday, May 22 , 2020 via email. Cruise taxes and fees will be refunded automatically to your original form of payment within at least 45 days of cancellation. Should you prefer the lower value, 100% refund to your original method of payment, as opposed to the FCC, you may contact us anytime up until December 31, 2020. To avoid waiting on the phone to cancel, please contact your travel partner or click here and we will get the process started for you. You can expect to receive a refund within at least 45 days after you submit your request. Please note, if you have already cancelled your sailing by taking advantage of our Cruise With Confidence policy you will not be eligible to receive the compensation noted above. If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund. In order to select the 125% Onboard Credit please click here to submit your request. If we have not received your choice of compensation for these pre-booked items by May4 ,you will automatically receive a full refund to your original method of payment. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible. Guests with refundable air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with nonrefundable flights booked through Flights by Celebrity or independent air arrangements need to contact their air carriers directly to make all required cancellations. First and always, please take care of yourselves and your family. We appreciate your understanding as we do our part in minimizing the spread of the coronavirus and keep our guests and crew healthy and safe. If you have any questions, please feel free to contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. I look forward to the calm seas ahead and seeing you onboard. Sincerely, Lisa Lutoff-Perlo, President & CEO, Celebrity Cruises
  12. The letter suggests refunds will be received “at least 45 days” from the date of submission, so don’t start calling about refund status until it has been at least 45 days. Randy
  13. I’m really not clear on when people can expect their refunds, as the wording suggests you can expect to receive a refund within “at least 45 days” after you submit your request. To me that sounds like one should look for refunds to be processed in the 45 day plus, plus, plus time frame. Randy
  14. We did the Pacific Coast itinerary Southbound from Vancouver to LA in September 2017. One of our stops was San Francisco, but it was not an overnight. We booked a San Francisco tour including Muir Woods with Dylan’s Tours. We cannot say enough good things about the day and the professionalism of this company. It was a Wonderful day. Have a look at their website to see what they are all about and what they offer. We actually put a group together consisting of fellow cruisers on our Connections Roll Call. We loved this itinerary so much, we have booked the Northbound Pacific Coast (San Diego to Vancouver) for May 2022. Randy
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