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DntlGal

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  1. We just got off the ship yesterday. We requested a bed topper over a year ago when we booked our cruise. There wasn't one on the bed and our cabin attendant had no idea what we needed. I asked if we could have a comforter put under the sheets and it took him 2 nights before he did it. He put in on horizontal instead of vertical with the bed so there were two lines where the comforter ended which made it lumpy. Our sheets were not changed the whole 7 day cruise. We've cruised 65+ cruises and this was the first time that's ever happened. They only clean your room once a day but at least they should still change your sheets. I change them every 4 days at home. I was thankful they had lightweight comforters on the bed instead of the weighted ones we've had on other cruises. I actually brought a lightweighted one with me but didn't have to use it. Now, I guess I'll have to bring a blow up mattress pad. Going on the Icon of the Seas shortly so am excited to see how their beds are.
  2. When the steward asked us when we wanted our rooms cleaned.... I said I wanted morning and evening. She said we can only have one so we picked the morning. We did ask for extra towels so we would have enough. I did have to track her down a few times as she didn't give us enough of each. I wonder how the laundry is handling getting mass quantities of towels instead of a few throughout the day. We were told to put the dirty towels on the floor unless we wanted to reuse the towels to hang them back up. I hate putting them on the floor, not only is it nasty, but they are in your way. In the past, we didn't have to keep them there very long....now it was 23 hours till they were removed. I quess we could have put them in the shower, but would have to removed them to take another shower. I just want them removed and my bathroom cleaned. The people who have children in diapers will love not having them removed but once a day. Let's see if they are put in the hallways ..yuck !!!
  3. I just got off the Serenade of the Seas where they started the once a day cleaning service. So now the cabin stewards have more rooms to clean which takes longer. Gone are the days when you left for breakfast and when you returned to your cabin your room was already cleaned. Our cabin wasn't cleaned till around 2:00. We would return from our shore excursion wanting to relax, get cleaned up but no, we weren't able to because our room was just being cleaned. We would take a shower around 3:00 getting ready for our early dinner at 5:00. So our towels, washcloths would lay on the bathroom floor till 2:00 the next day. If we took a shower in the morning, our towels along with the ones we used the night before were all piled up on the floor. There was only 2 of us, but cabins with 3-4 people in them good luck dealing with all those wet towels. Will people start putting them on their balcony or pile them up in the hallway along with their dirty dishes? Needless to say, it's a tripping hazard along with having musty wet towels laying around for 23 hours. I don't need someone to turn down my bed, I want someone to clean the bathroom, removed the used towels and replace them with fresh ones and refill my ice bucket. If you ordered room service, your dirty dishes would sit around till the next day to be picked up. There isn't much room in the cabins for all these items to be laying around...along with the smell of old food. I noticed more dishes put outside in the hallway which then makes another tripping hazard and wheelchairs and walkers have an obstacle course for them to maneuver around. With norovirus on the rise and COVID still around, cleaning the cabins is a must in my opinion. Wait till the lawsuits start from people tripping,and getting sick from not having their cabins cleaned.
  4. I stayed up so I could check-in right when they opened the check-in process. I filled out all the sections except for our photos. We got the 9:00-9:30 check-in time. We got our notification everything was accepted, and our check-in time was 9-9:30. A few days later, I go and put our photos in and it showed the check-in time was highlighted and it said 12:00-12:30 and later was the only option to pick. EVERYTHING I HAD BOOKED WHEN IT OPENED FOR CHECK-IN WAS GONE. I called NCL and they told me, yes, anytime you edit the check-in it goes back to checking in all over again. We just returned from a cruise on Royal Caribbean and I checked in our information just like I did with NCL and put our photos in later. Royal saved all the information and I could edit the photos with no problems and NOT losing our check-in time. Needless-to-say, I AM PRETTY UPSET this happened....especially since I stayed up after 12:00 AM so I could check-in for the early time. Hope no one else has this same problem. We have been cruising for many years (55+ cruises) and this one will be our 5th one this year. Booking check-in times are since COVID but this is the first time I've had these issues. NCL needs to revamp their check-in process in my option.
  5. We were on the May 15th cruise and the ship was almost at full capacity. They were basically treating the cruise like it was before Covid...no social distancing, not wearing masks, not limiting people in elevators, and self-serve in the buffet. One of the things I noticed was the server in the dining room was wearing gloves while he went from table to table picking up people's glasses, filling them, and putting them back down. He then went from table to table doing the same without changing gloves (can't see that happening). So basically, he's transferring everyone's germs from glass to glass. I actually said something to the head waiter and he said they do that so the ice doesn't fall into the glass and splash everyone. I would rather they don't pick my glass up after touching everyone's and take the risk of getting splashed rather than take the risk of getting Covid or Norovirus. They also are constantly moving your silverware around (again after touching everyone's with their contaminated hands from picking up everyone's used dishes and silverware, etc) which then you are putting in your mouth. This many not bother many people, but it is a way Covid and Norovirus can be spread. I know there were people on our cruise who got it. They had to cancel the Grease show as the cast got Covid. I heard people talking in the halls that they weren't feeling well and others said to them NOT to go to the infirmary as they would be quarantined. They just went around infecting others. This was our 45th cruise, 3rd since 2022 and we have 3 other's booked this year. It won't stop us from cruising but we also take precautions most people don't. I'm a healthcare worker so we are trained to pay more attention to disinfecting than others.
  6. Why would they penalize cruisers that are loyal to their cruise line? They know there are other cruise lines we can go on but we stay loyal to Royal Caribbean. Big mistake in my option if they cut back on any of our perks. We have spent a lot of money cruising with them and they want us to continue. The cruise industry has taken a big hit with Covid and now the increase in buying products. To penalize us for that is a big risk they shouldn't take. We have cruised on the other cruise lines and if they do make changes we can always change our cruise line (which I don't want to.. I LOVE Royal).
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