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About KAKcruiser

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    Cool Cruiser

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  1. You could try the regular customer service number 1-800-426-0327.
  2. I cancelled my December cruise (outside of final payment) the day before HAL cancelled it. It has been almost 30 days and I have not received my deposit refund. I think maybe you were just lucky.
  3. But, that's FCC and not a refund.
  4. Maybe you should just accept your good fortune and not call them.
  5. You should either get your money back or posted to your mariner's account as a future cruise credit.
  6. Is it possible that the $480 is for port charges and taxes?
  7. I can't believe how lucky you are. I cancelled a December 2020 cruise today a few hours before HAL made their official cancellation announcement and was told the refund would take 60 to 90 days.
  8. I also loved the comedian with Matilda. It was one of my favorite acts.
  9. The sink in the dressing room was still there for our November 2019 Volendam sailing.
  10. I saw a picture from December 2018 and it looks like it is gone.
  11. So if you cancel at 60 days prior to sailing before making final payment, would you receive your deposit back as a FCC under the book with confidence guarantee? Or would you lose it?
  12. I would guess that the cruise lines don't want to cancel cruises until the last possible minute. By letting people book cruises that may not happen, they keep everyone interested. Also, it is that much longer that they can hold onto the money before having to issue refunds.
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