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flossie009

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About flossie009

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    Bucks - UK

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  1. I now understand what a fam trip is (not heard the term previously), but what is a fam upgrade?
  2. IMO, the easiest way to achieve clarity would be for RSSC to publish on their website the principles of the refunds and compensatory FCCs (including time limits) that they are offering guests on each cancelled, curtailed or re-routed cruise. (Crystal has shown this openness). For the cruise-only fares, the refunds and FCC compensation should be common across all countries. There may be differences in how guests costs related to air, hotels and other extras are handled and I would not expect these claims or payments to be shared publicly.
  3. I do not believe that the compensation (in these cases FCC) has anything to do with industry regulations. It is the company's choice as to what they offer and I sincerely hope that Regent is not differentiating between guests for the same cancelled cruise - on the basis of country or anything else. Compensation should be fair & equitable.
  4. I agree with the statement immediately above. That it was why it came as such a shock to see the previous post stating that Regent is differentiating the compensation based on country of residence. I agree ................. but didn't you previously post that guests should not share the offers they receive? ๐Ÿคจ
  5. On what basis do you come to this conclusion? If true, it is outrageous behaviour by the company. I sincerely hope that there is no foundation to this accusation against RSSC.
  6. It is true that in the UK we do have good regulations that protect consumers from default by travel operators and airlines. However, it is wrong to imply that those laws are the reason that Regent UK, and other cruise-lines, take hefty non-refundable deposits and do not offer Business Class flights within their base pricing. Those are simply commercial & marketing decisions made by Regent for the UK market; nothing to do with the law. I hope you do not mind me clarifying in order to ensure there is no confusion for CC members. Sorry, but it is not at all fair to only offer FCCs when Regent's Contract (in all countries) requires them to make a refund after cancelling a cruise. I hope that the TA who passed on this offer was incorrect in their understanding of what the Regent representative was saying.
  7. Impossible to say. Similarly, it is impossible to predict whether there will be natural disasters, conflict, terrorism, civil unrest or other epidemics that might affect travel arrangements anywhere in the world in the future. No, we are booked on a cruise in Asia in Spring 2021 and are looking forward to it. Having had a cruise curtailed this year we hope that future issues, or fear of issues, will not disrupt our plans next year.
  8. Thanks for the clarification. The FCC compensation for the cancelled Mar 27 voyage requires booking and sailing by the end of 2020 i.e. within the next 10 months.
  9. I find it very disappointing that Regent have been unable to keep their website updated throughout this difficult period; a time when many guests are seeking up-to-date information. This morning I see that all the cancelled cruises are still on the website; the only changes being that in the availability column it states "Call". Surely the last thing Regent staff need at this time is potential guests ringing their various offices enquiring about cruises that have already been cancelled ๐Ÿคจ
  10. Regent deciding to time limit the FCC to cruises sailing this year will make it difficult for many guests to utilise the compensation being offered. I see that Crystal, who are offering similar packages of refunds & compensation, are now allowing their FCCs to be used up to the end of 2021. https://www.crystalcruises.com/coronavirus-update Hopefully Regent will reconsider.
  11. The last page of posts includes a lot of informed, and some uninformed information & opinions, about refunds and compensation. Let me add my two pennies'-worth (or two cents'-worth): 1. Refunds It is clear that for those cruises cancelled by RSSC the guest should be, & hopefully will be, offered and given a full refund of the "paid cruise-only fare" There will no doubt be some debate and difficulty for those guests who made their own decision to cancel in the days or weeks prior to the cruise-line cancelling. (At the time there was confusion as to what Regent was offering those who chose to cancel - as reported on the roll calls and in post #51 on this thread) 2. Compensation in the form of FCC Various levels of FCC have been offered by RSSC, depending on which of the cancelled cruise guests were booked. FCC's given for the Feb 12 sailing do not appear to be time limited, as reported by @Pcardad The 25%FCC we have been offered for the cancelled March 27 sailing definitely is time limited and must be used on a cruise sailing within the next 10 months. The email from the RSSC Miami office, forwarded to us by our TA, clearly states "The Future Cruise Credit can be used toward any Regent Seven Seas Cruises voyage that sails in 2020". This has since been confirmed by our TA after raising a query with Regent. I am not sure of the situation with the cancelled March 01 or March 13 sailings but suspect there have been offers of open FCCs and time-limited FCCs depending on when the offer was first made.
  12. Yes, we were booked for the full 40 nights from Bangkok to Rome and were very disappointed on Thursday morning to receive notification of the cancellation of the first segment (due to depart Bangkok on 27 March). We have been given the option of either amending our travel arrangements to join the shorter 20 night cruise from Abu Dhabi to Rome, or cancelling our booking completely. Depending on which option we choose Regent have offered a full or partial refund plus a time-limited FCC. We have been given a figure for the full refund (if we cancel the whole cruise) but Regent have not yet been able to calculate the partial refund (if we take the 20 night segment). For some reason it is going to take them until next week to work out a figure for the partial refund ๐Ÿ™„ We are weighing up our options and will make a decision when we receive firm & detailed figures.
  13. The phrase "shutting the stable door after the horse has bolted" comes to mind. It is very easy to provide sage advice with the benefit of hindsight or in this case simply pandering to the existing paranoia of travellers.
  14. I would chase up your TA. We had an email from ours Thurs morning with a copy of the RSSC email attached. We had some queries, most of which were promptly answered Thurs pm. (We were booked on the cancelled March 27 Voyager cruise, whereas I think you were booked on the cancelled 13 March sailing. However I think the refund and FCC compensation terms should be similar)
  15. Voyager will start its next cruise in Abu Dhabi on 16 April.
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