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Everything posted by kevinyork

  1. When this first started, there was a great deal of support from Tui fans on social media and gradually people are starting to loose faith. There seem to be two main issues- Instead of people waiting to be contacted about their cancelled cruise, people are bombarding the phone lines about their cruise, some not until a year away, which means the few staff that are working are busy dealing with these calls and not able to work through on a departure date basis to process refunds and changes. Tui took full advantage of the Uk furlough scheme to get the wages of a majority of its admin team paid for so they didn’t have to. Now they have managed to get some staff working from home, so why haven’t they got more doing that? With the move to go back to work unless you can work from home surely they can’t keep these staff furloughed? Furlough is for when there is no work for the person and is an alternative to redundancy. Clearly there is work for them so they should either be working from home or going to work if that’s not possible. They should not be continuing to use the furlough scheme. Problem is that’s a double whammy for Tui, they have to pay the wages of the staff and also have more staff available to refund people. It’s a lose, lose situation for them.
  2. Sorry was looking on a phone, now can see the link. I’m annoyed. They get a German bailout and get Uk government help to furlough most admin staff then leave a tiny crew to deal with refunds and amendments. That atrocious.
  3. I had a feeling this might be the case, did you source this from somewhere?
  4. I agree. I get a bit fed up that if ever there is a travel story every news outlet defaults to him, surely there are other (better) travel correspondents? At the very least share the work around.
  5. On another social media site, you are chastised for suggesting Tui are anything other than a saintly organisation and anyone wanting a refund for a cancelled cruise is being mercenary. They are clearly holding off on refunds till they have money from new bookings or final payments, a bit like a Ponzi scheme. We know how they all end.
  6. Very strange they would want bank details as they would get a refund of the credit card charges they would have paid when accepting a credit card payment. Just been reading in Which that STA travel and loveholidays have been refusing refunds and offering credit notes “on ABTAs advice” but that is still just advice at the moment with ABTA lobbying the government in the meantime. I think I would be contacting my credit card and initiating a chargeback against Tui, if they refund in the meantime then you can cancel the chargeback.
  7. Tui have never recognised loyalty. It’s extremely important in cruising and the US lines in particular want to ensure they get their loyal passengers back on board when this is over.
  8. I think one of the main problems Tui have is that the cruises are being dealt with as part of the overall Tui call centres who are dealing with hundreds of thousands of cancelled package holidays. It’s not an excuse though. Their communications have been poor from the start of this crisis and they are not helping themselves with people desperate to get info on their booking/refunds but the lack of clear info leads to even more pressure on their teams.
  9. I don’t think they could change to a voucher system for existing bookings as it’s not in the terms and conditions. Maybe for new bookings?
  10. The dates cruise lines have given as their “no cruises till” dates are just the intial cancellation periods. This isn’t going to take many months to run its course before cruising restarts.
  11. I’m guessing as they have no guests onboard they are waiting to see where to go next. India and the UAE are closed to them so their route back to the Med might be troublesome.
  12. Simon Calder today on Radio 4 said if you had paid a deposit on a package then If final balance is due then to pay it. If they cancel at any point you get it all back. If you don’t pay your final balance you loose your deposit even if it’s highly likely they will cancel eventually.
  13. UAE not allowing ships from Asia and Oman not granting Visas for tourists for the foreseeable. Not that it really matters. Cruising is dead for many months
  14. Do you know where they are disembarking them to fly home! She is just treading water off Jamaica currently.
  15. I see Discovery 2 is waiting off Jamaica. Seems she called in there yesterday, maybe for supplies? Hope they stay virus free so they are allowed to disembark for flights home or they’ll have to head for Cuba as Braemar did.
  16. I’d take the money too. If Tui fold then claiming from ATOL or through your credit card provider could take a while..
  17. Most insurance companies are in the first place directing customers to seek a refund from the travel provider, that was the first recorded menu message when I called mine.
  18. Good on Cuba letting them fly back from there. It doesn’t answer what will happen to those that have already tested positive. Can’t imagine they can fly back and will Cuba want them?
  19. Strange to say but she’s probably safer than most of us given her fairly isolated situation. I couldn’t trust my mum to stay isolated being at her home in Sheffield and with the number of visitors she gets, and hugs, and kisses, Weird that today I’ve felt a bit chesty and warm. Part of me wants me to get this thing and get over it then I can’t (hopefully) infect my Mum or diabetic hubby and can be there for them. An expert on Woman’s hour on Radio 4 today said, we are all going to meet this virus which I found chilling. If we are, I want it first and then can help hubby and .mum as best as I can.
  20. Definately a Unique birthday and Mother’s Day, but health come first. Weve just made the decision to bring my Mum to ours for the foreseeable. She’s been isolating herself in Sheffield for the last 9 days but couldn’t do that for three months so we are having her here so we can ensure she’s protected and we don’t really go anywhere apart from country walks around here so don’t mix with people as such and will be scrupulous about hygiene. Her cat is coming too and will have it’s own bedroom, much better than a Cattery and Mum can spend time with her, helping each other. Strange times. Cruising seems a distant memory and a fairytale ambition.
  21. You can cancel excursions booked via their website up to 24hrs before. Just log in and find the booked trip and click Cancel. i cancelled ours for 16th April on Friday as it was looking impossible for it to go ahead and I wanted to ensure I got the money back in case they collapsed. Monies hit my account yesterday.
  22. Just announced on GMB that Tui are suspending all holidays and cruises until further notice.
  23. Glad you got your refund, I agree with your final sentiment although I posted pretty much the same on a Marella Facebook group and got tore apart earlier from people saying they were wonderful. Anyway I had been in contact with Tui via an email address (cares@tui.co.uk) ever since the UAE closed down and Oman stopped issuing visas. They had said before we would have to wait and the cruise is planned to go ahead. But I emailed them again Friday advising we were in the risk groups (under 70 but with chronic conditions) and just received a response saying they are refunding us. If I was to guess I think they knew that cruise would be cancelled shortly anyway. But at least it’s now sorted.
  24. It’s pretty underhand by Tui. The FCO advice is there to protect the most vulnerable. I’m pretty disgusted they have now removed it.
  25. kevinyork


    But elderly people, even fit and well ones, are less able to build antibodies to fight viruses. Hence the advice. It’s not just prevalent at a certain age, say 70, but our ability to fight bugs lessens as we all age.
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