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Host Anne

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Everything posted by Host Anne

  1. We did the Galapagos two years ago on Expedition and it was wonderful. We don't often (if ever) spend this kind of money on a vacation but anytime we travel overseas for vacation, we always purchase trip insurance. You may also consider booking your air through Celebrity. We have on occasion and their new air packages are better than the last time we used them. I'd ask, though, if your sailing is cancelled and you've paid for air, do they refund that along with your cruise fare? Hope to do the other Galapagos route in the future....ENJOY and best of luck to everyone!
  2. Yes, Celebrity should be willing to reprice for you. If they don't, transfer your reservation to a travel agent. They will reprice for you. You can reprice up until final payment.
  3. My two cents ...I own a small business. When our staff makes mistakes (and website mistakes are typically caused by something a staff member has done.....), we honor it. Offering to refund the money paid is certainly one way to handle the situation; however, it certainly is not the way to build customer satisfaction and loyalty. If I bought something and had a confirmation of the price and service, I'd expect to get that regardless of a website glitch. Getting away with excuses like that is a way any cruise line can change their mind at any time to take something away. It's a bad business policy. And I caution everyone to frequently check your cruise planner. We had the 4 Perks as part of our Med cruise last August but they weren't appearing in our Cruise Planner. Took several calls to Celebrity to get it corrected. I had a confirmation showing the 4 Perks were included. What if they had decided to say "oh that was a glitch when you booked?"
  4. Thank you for posting this. Remarkable is the word that comes to mind in remembering Marilyn. I, too, will think of her every time I step on a Celebrity ship! This thread, while filled with sorrow, also shows the BEST of Cruise Critic. Our members are a kind, caring group of people who love cruising. I appreciate you all!
  5. By the way, if you check in using the ap, you will likely receive "Expedited Boarding" which essentially allows you to board upon arrival at the terminal. Know that you must upload your photo during the check in process on the ap as well. I didn't know that until last week. As an FYI, I also print out and bring a copy of my Reservation Confirmation that shows what I paid and what perks were included as the information from land to ship doesn't always match (mine didn't for our cruise last week). HAPPY CRUISING!
  6. You can only get one bottle of water at a time per passenger. I just disembarked Equinox today. There was no "Celebrity" branded water on our cruise. It was a spring water bottled by a company I've never heard of or Evian that we received. No aluminum canned water on our cruise, either (thank goodness....I didn't care for it at all). We had the Premium package. On Edge, we had aluminum canned water that was in a Celebrity-branded can. Nothing like that on Equinox.
  7. Disembarked Equinox at 8:45 this morning at Pier 25. When you came down the escalator into the terminal, there was a sign on the left for PASSPORT HOLDERS and a sign on the right that said BIRTH CERTIFICATES. All passport holders went to the left where you walked up to the facial recognition screens. They took your photo, the screen showed a green check mark and they said you were good to go. No one looked at our passport and we were on our way. There were no separate lines for those with foreign passport. Everyone went to the same lines with screens if you were a passport holder. We were off the ship, picked up luggage, went through the passport control and at the curb waiting for my husband to bring the car around within 20 minutes, max! That was our experience this morning!
  8. Folks ~ remember that you can keep an eye on your cruise pricing as the months go by and if the price goes down, ask your travel agent to "re-price" it for you. I've done that several times this year already and been able to save quite a bit. So I say be diligent and watch the promotional emails you get and start checking prices regularly up until final payment. They won't change your pricing after you make final payment but up until then, if you find a lower price, it is normally honored.....and we've always kept our same cabin.
  9. I just disembarked Equinox and am shocked and saddened to read this news. Marilyn was such a treasure to our community! Her willingness to share anything and everything enhanced many cruises for CC members. For me personally, Marilyn provided a wealth of information before we sailed on Edge earlier this year. I'll forever remember her when sailing an Edge class ship. Carrie ~ know that our thoughts and prayers are with you, your dad and the entire family! Your mom will be greatly missed. Remember, enjoy each day, everyone !!!!
  10. Thanks, Kirk....he surely is missed!
  11. The pool on the Retreat deck is small. More of a plunge pool. I've attached a photo. I doubt that this area would be overly crowded on a Med cruise. There are plenty of chairs up here and we never had an issue finding a place to sit. Other than suites, there are no other cabins that have regular verandas except for the SVs. It's actually a reason that sailing the Edge class will be limited for us. I didn't care for the infinite verandas at all. I believe they are really large windows. Good luck with your decision.
  12. We have been in both a Sky Suite and aft SV on Edge. We enjoyed both of them. The Sky Suite was a Caribbean itinerary while the SV was on a Med itinerary. I wouldn't personally pay for the extra cost of the Sky Suite in the Med. We were off the ship early every morning (except for the two sea days) and were exhausted each evening by the time dinner was over (we tended to eat between 7:30 - 8:00). So we wouldn't have taken advantage of the real benefits of the Sky Suite (the Retreat; the Retreat Lounge; Luminae - we had friends with us who also had SVs next to us. We LOVED the Sky Suite in the Caribbean. Spent a lot of time in the Retreat, enjoyed the larger cabin, but I couldn't justify the upgrade cost on a port intensive itinerary. I'd rather spend that money on some nice purchases in port cities in the Med. Good luck with your decision and enjoy whatever you do.... By the way, we had absolutely no soot on our SV in the Med at the end of August.
  13. I have friends sailing Symphony in a few months and they currently have an inside cabin and are debating upgrading to a Promenade View Interior (2T Category). I'm not familiar with these cabins. Can anyone recommend where I should encourage them to overlook the interior promenade or the outdoor promenade back where the carousel is located. Looks like there are cabins available in both areas. Sorry to post this here; I feel like I should be able to find this location but there are just too many cabin categories on Royal ships. Thanks for any insight!
  14. I'm working on a complete review. We have always loved the veranda cabins at the ship and most of the time book those, regardless of the ships. The SV's on Edge are great and the veranda is a nice size. The main dining rooms have been great. I'll be sure to post a link here to the review but it will probably be at least two weeks before I'm home and get time to finish it. This is a port intensive cruise so I'm spending little time on my computer or even on the ship. But I'll be sharing info as soon as I can!
  15. Greetings from Edge ~ we have a lounger on our SV but our friends traveling with us and next door to us (two couples in two separate SVs) do not have a lounger. No coffee table in the cabin and still just a very small round table on the veranda. Everyone talks about how difficult it is to have breakfast delivered to your room and eat it on your veranda. There just isn't much place to put anything. We're on deck 11 so we haven't met anyone on decks 7 or 8. But we have been in Eden several times at night and I can't imagine that it would affect an SV on deck 7 or 8. They are only doing the show in Eden every other night at the moment. It's a new cast from those who opened the ship. They've trimmed the time a bit but still nothing that gives you an idea of what the show is about unless you dine in Eden on deck 4 and read the TV screens with cast information. I was taking sunset photos from the upper ramp in Eden and noticed the screens in the restaurant. I'll look at little closer at the IVs but the chairs looked the same to me as they were in January.
  16. We had the GO BEST perks package for months so I'm not sure if they are charging gratuities on the package you purchase on board but I'll see if I can find out. There have been no gratuities charged on any drinks we've ordered but then the GO BEST package said gratuities were included. We did have an issue with our seapass cards saying we had the Classic Package. Fortunately, I bring all my paperwork along and it clearly stated that the GO BEST Package included the Premium Drinks. They quickly corrected our seapass cards.
  17. Hi everyone ~ so far, we are enjoying ourselves immensely. We were on Edge in January and I'll be doing a review and comparison between the two cruises. We have a Sunset Veranda for this cruise. These have always been among our favorite cabins on Celebrity ships and we love this one. Beautiful cabin and very nice veranda. Food and service in the main dining rooms (we've been in Normandie and Tuscan thus far) has been outstanding. We have Celebrity Select but I pre-reserved most evenings. We liked out table and waiters in Normandie the first night so much that we were willing to adjust our time for the other evenings we are dining in here so we could keep the same table and waiters. There were very happy to make that request happen if we were willing to adjust our reservation time (8:30 instead of 8:00). We were happy to do that so we can take in shows that were at 7:30 if we wanted to as well so it all worked out. I'll continue to post here when I have a few minutes but most of this cruise is port intensive and we have planned tours each day. Please feel free to post questions and I'll answer as time permits.
  18. Thanks to Celebrity for a great Cruise Critic party today. It was nice to see both Cruise Critic members and many Edge officers join the party. Special thanks to Chloe, Edge's event manager, for her hard work to make the party happen. Here's our photo of those who stayed till the end. THANKS to all who attended and special thanks as well to Captain Kate for joining us as well.
  19. Fire is one of the biggest safety concerns on a cruise ship. Therefore, irons and steamers are strictly forbidden.
  20. In my experience, the promotions are ever changing. I always book with the price and perks/no perks I am comfortable with. If a better price/deal come along before final payment, I can often take advantage of those by contacting my TA. If nothing better comes along, I'm happy with what I've booked.
  21. Cricketgirl ~ thanks so much for your detailed review! I'm loving it and I think your photos are fantastic! You are selling yourself short! We are on Edge again (second time) at the end of this month and seeing your photos makes our countdown even more exciting!!!! I'm one of those who did not care for the IVs at all. But I'm very happy you liked it. We'll been in a sunset veranda this time and I know I will enjoy it alot more. But that's just me. Looking forward to the rest of your review and photos. You are doing a GREAT job with both!
  22. We sailed Xpedition in November of 2017. We loved it; however, we honestly wanted to sail one of the smaller ships. But at the time we booked, we were told that we could be "bumped" if a group wanted to charter one of the smaller ships. Knowing that a lot of time and money went into a trip to the Galapagos, we went the safe route and settled on Xpedition. Given a choice to sail on one of the smaller ships, we would have been happy to do so. Whatever folks decide to do, know you will have a marvelous time. We will definitely go back!!!!
  23. Tamilyn ~ something doesn't sound right. You shouldn't have been charged for the classic drink package on board if it was included in your cruise fare. I know waiting on the phone can be a pain but I'd encourage you to see it through. I know everyone is in a hurry to disembark. I suggest checking your onboard account every day. The type of thing you are talking about (the $55 charge) would have shown on your account early in the cruise. Then check it on the final night before putting your luggage out and head down if there are problems. If you aren't getting much assistance, ask to see the Guest Services supervisor or the Hotel Director. Things do happen but they should be happy to help you figure it out before you leave the ship. When you see these kinds of charges, always ask to see something that shows you actually "signed" for these charges. They have to have proof that you incurred the charges. Don't blame yourself. There is a lot of confusing things with all the various perks, etc today. I do hope they will help you figure everything out. Looks like Orator and I were posting at the same time 🙂
  24. Just a quick FYI....these types of errors occasionally happen and I always tell our family & friends to be certain to check your bill closely before disembarking the ship and go to guest services with any questions prior to leaving the ship. Always take a copy of your cruise confirmation and any upgrades/reservations/grautities you pre-paid for so you have some documentation with you onboard. It is much easier to get these things resolved on the ship than it is when you get home. Good luck, Tamilyn. Hope you get the corrections made.
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