keri2000

We were on Discovery in September 2023 in R723 and right now we're in Discovery M723. The beds are definitely not the same quality as they were before covid. Both on Discovery have been very lumpy, saggy and hard at the same time. There were times when you could choose between 5 different pillow types as well. My guess is that covid supply chain issues caused them to go with a different brand. Kind of bummed because I used to so look forward to sleeping on their beds. Now I am not liking it at all. We purchased one after a cruise a few years back and it never got delivered. Times have definitely changed. They no longer have separate shampoo and conditioner or provide the little bottles of the lotus spa lotions or qtips. I hope they recover from the bad times.

Yeah I suppose we could ask for one. I just really want things to be better, not even perfect. I'm posting here mostly because I don't want other people to feel alone if they have a bad experience. For the super high prices I truly just expected more since our other Princess experiences were fantastic. I guess this is the new norm.

And if things weren't bad enough, the glass shelf in the shower smashed yesterday and cut my husband's foot. After the replacement yesterday afternoon, there is still glass dust and small shards all in the corners and around the edges this morning. Really, I'm so pissed I have no words.

Once inside the ship, there were no direction given, other than to wait until 1pm for our room to be ready. It is a good thing we've been in suites before and knew to seek out the concierge lounge. It is wildly different than the last princess cruise that we did when everything was explained.

Our app on-board shows basic information but no dining reservations or excursions. I really think there's something wrong with both of our accounts. However there was murmur in the concierge lounge that no one had functioning apps. We are in an aft penthouse Suite, or whatever princess calls these corner rooms. The concierge has been helpful but now both of our specialty dining credits are gone. Maybe that's why I can't reserve through the app. As for the Bistro, we were tired, hungry and frustrated and there was no one to speak with at 9pm when we finally got up and left. They never fully cleared the plates and we certainly we not offered dessert. We will address it today. There Is still a pile of hair in one corner of the bathroom, under the toilet plunger. We will address that today as well. My debit card was hacked so when they tried to place the order for the medallion, it failed. I immediately called and tried to replace the order but it was too late so I was placed in the blue lane. My check in window in Seattle began at 11:30am. We were there at 11:20 and it was absolutely insane. We had our luggage tags printed but not stapled and we were told to go wait in the untagged line just to use a stapler. It was an absolute mess with no signage.There was nothing at all for priority boarding. No designated area for anything, just chaos. Overall for the ridiculous amount of money we saved for this trip and spent on this room, I expected better. Much, much better.

On the Discovery Princess (started on Sunday) and the app is seriously horrible. Our excursions don't show anywhere and neither do our reservations. We can't book any specialty dining through the app either. Had a terrible experience at the Bistro Sur La Mer. It took an hour and a half to get our food and it was cold and extra salty. The waitress never came back and we ended up just getting up and leaving after the 2 hour mark. Is this the end of the season blues for the staff? There was hair and dust in the corners of the bathroom. I ended up wiping it up with my makeup remover wipes because it was just gross to look at. In addition, there are no longer suite or gold status embarkation perks. I guess that's no longer a thing? I expected more.

With a full suite but older premiere package, is this still valid? It's still listed in the suite PDF.

I went to the terms and conditions page, which sort of helped to clear things up, sort of. They spelled prix fixe incorrectly throughout so it seems somewhat of a thrown together plan/announcement. I think I understand but sure as heck am not paying $80/person/day to get the new premier benefits. We splurged on the premier package when we booked and don't want to be nickel and dimed for fitness classes and desserts. In case you would like to see the details, here's the link to the T&C page: https://www.princess.com/cruise-deals-promotions/plus-premier-cruise-packages/terms-and-conditions/?cid=om_email_info_internal_na_announcement_re3ms065a_230814_na_6QFN7UJFMZ7EV2XKQSEYLMGWYM&eccn=6QFN7UJFMZ7EV2XKQSEYLMGWYM&rrid=8570630635&mi_u=8570630635&custId=6QFN7UJFMZ7EV2XKQSEYLMGWYM&mi_ecmp=RE3MS065A