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About onthewater51

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    Cool Cruiser

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    boating, guitar and best of all...my family

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  1. FY....we never received our FCC email. Coincidentally I called them yesterday to find the status having cancelled the cruise back on March 14 The RCL rep said our certificate was issued one week after we canceled and he told me the amounts we were expecting. He didn’t know why I never received an email. We asked for a confirmation email, which he could not do. He said the notes under our reservation reflect the FCC and all we need to do when we re-book is give them our old reservation number we took down his name and made detailed notes of the conversation, but all in all, typical disorganized method as it has been with the entire cancellation process
  2. We are only getting a FCC for our trip, but the taxes and port fees were received as one total credit per reservation number. We had two reservations booked, then canclled, at the same time. Both credits came last night. Hope that helps
  3. Our refunds were received last night, Friday 4/24. That was 40 CALENDER days from the date we cancelled. I haven't heard front our credit card comp but obvousily no longer need their help. Good to luck, I think eventually you'll get it. I am still waitng on the FCC, which I was told I would receive by 4/30
  4. I just emailed the ref number this afternoon. I don’t expect to hear back for a few days. I’ve been in contact with Chase for this matter via email, not phone. but I’ll will come back and post when I hear something. Maybe by then you will have had better luck. Crazy isn’t it
  5. Exactly same situation and dates as you I just got off the phone with them and got yet another story. This rep said one of our reservations was “Disbursed” on 4/19. The other reservation hasn’t been completed He did provide me with a transaction number for my credit card company to use for their research. He apologized for the dates I was previously given and explained it is is a 3-step process 1. Customer requests cancellation which is then sent to accounting 2 it goes to accounting which takes the most time 3. Funds are “Disbursed” to original form of payment Like you, it’s been 5 business days since it was disbursed. So now I’m back to calling my credit card again Unbelievable nonsense
  6. For what it’s worth, they told me mine were posted on April 6 & 11. Yet still nothin on our credit card. I think they are just feeding callers whatever BS they can at the time. We’re waiting until May 1 before we do the same. At that point it will be 6 weeks, and while that may not be long enough under the circumstances, the fact they said it was refunded , there is clearly a problem
  7. We cancelled the day after you, 3/14, and also still nothing We also cancelled that same day, $3000 in DisneyWorld tickets for a family reunion. Three days later it I was already on my credit card. Kudos to Disney in my book While some say the cruise lines are overwhelmed and understaffed, and I’m sure they are, I know if I called right now to book a cruise someone would pick and up that charge would appear on my card within the hour
  8. We are in a similar place as others here. We called on 3/14 and cancelled our 4/19 trip. We called RCCL this morning and told our taxes and fees were refunded on 4/6 & 4/11. Nothing has shown up on our credit card so we called the card company. They are only taking urgent calls due to Covid, so we had to ask our question via a secure email. The response will be at least one week As for the FCC, RCCL said we will receive an email for that by 4/30 One other thing if anyone can clarify this,... when we cancelled we were told we had until the end of 2021 to book and must sail by December 2022. This rep said that was incorrect and we had to sail by April 2022, which would be years from the original sail date Thanks Bob
  9. Thanks to the previous two posters. No FCC yet and nothing back for taxes & fees. I’ll certainly let you know when something happens, if you’d do the same
  10. Still nothing and if we don't hear back by Friday we'll call them Im sure they are swamped but Friday makes 4 weeks. Just want to be sure it doesn't fall thru the paperwork. Have you received yours?
  11. We cancelled on 3/15 which has been 15 business days. So far nothing except for an email that our dinner plans for MTD have been cancelled. Big deal. when we cancelled the RCI told us it could take up to two billing cycles of our credit card. I’m trying to be patient
  12. Hey at least no one is moaning and groaning that they no longer get a chocolate in their pillow each night 😀
  13. Well, sometimes we do and sometimes we don't buy it. But your story tells me it will be bought everytime in the future. Thanks for sharing
  14. Thanks everyone, after calling we just decided to upgrade to balcony on deck 7. I appreciate everyones input
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