I cancelled a 12/23 cruise in 1/23 and asked that part of the refund pay for the 11/23 cruise and the remainder returned to me. I finally got thru on the phone several months ago. I was told it would be escalated to supervisors and I should get a reply in a few days, NOTHING.
In April I got: “Good afternoon, Kevin. Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with. Kind regards,
Azamara Customer Service”
Since then, I have sent emails to my TA, and several departments in Azamara. I followed up several times. NOTHING.