Delvinium

Hi Bill, many thanks for your prompt response which is much appreciated. I tried the email earlier and was delighted to hear back from the Concierge team who are kindly checking the ships lost and found. I will pass on your and Kim’s best wishes to John. Many thanks again, and hopefully catch up on a cruise sometime. Best wishes, D

Hi All, Just back from an amazing two week Baltic cruise on the wonderful new Rotterdam, excellent staff, great weather, a beautiful ship and interesting destinations. Hoping someone might be able to direct me to the email address for the ships Neptune Lounge, as would if possible like to connect with the concierge re an item I mislaid between packing our bags and returning home. I have completed and submitted the HAL lost property document, but it would be great if I could contact the ship / the Neptune Lounge directly. Many thanks in advance, D

Have found a reference on the HAL website which confirms still being used.

We are considering a cruise on Rotterdam and wondering if HAL still use the Mariner Eutotop mattresses? We sailed in a Neptune Suite on Nieuw Statendam shortly after it came into service and it had a standard mattress. Not sure if this was a permanent change. Thanks and happy sailing,

Just following up and pleased to confirm that we are onboard now and the ‘Experience more Packages’ are available for purchase at guest services 😀. Thanks to the Guest Services team for the great service and thanks all for your responses. Safe travels, D

Many thanks jwilcox. That’s good to know. I will try to book after boarding and provide an update here. Hope you have a lovely cruise. D

Hi All, Experienced cruisers but first time Azamara with late booking for a cruise on Azamara Pursuit in a few days. I have emailed and tried calling to book an 'Experience more Package' but so far can’t get a response (cut the last call after a wait of 1hr 10m). Would anyone know if these packages can be purchased on board? Many thanks, D