This week I was able to get a 7 night cruise on ARMONIA (Monday Nov. 4th sailing) through MyVegas for only 25,000 gold coins.
I called the casino department to find out that I had been downgraded to Blue Card Status from Black.
I Status Matched as a Royal Diamond and was given Black Card for 3 years, in 2017.
I took a cruise on the Divina on 7/10/2017.
On 3/11/2018 I took a 7 night Cruise on Seaside in Yacht Club.
My question is why did I lose my Black Card Status, as I have done on one cruise a year, for all the time I had the card?
I was told it was a three year status. I don't understand why the Yacht Club cruise is not showing online, but everyone
I talk too agree (over the past 10 months) that I have the status and to ignore the website. This week, I was told that I lost
the status in September, but none has a reason as to why. I talked with a rep today, who said he had several people,
call him with the same problem today.
Thing is, that my cruise is Monday and I don't see how to get this resolved in time. Any suggestions or thoughts?