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About Betatlake

  • Rank
    Cool Cruiser

About Me

  • Location
    Longs,South Carolina
  • Interests
    travel, reading, beach
  • Favorite Cruise Line(s)
    Royal Caribbean and Celebrity
  • Favorite Cruise Destination Or Port of Call
    St. Lucia

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  1. Steve, thank you for your reply. As my husband has just been diagnosed with pancreatic cancer and has seen physician to verify same; I thought this would be a covered reason for claim. Also the cancellation fee was processed by TA and they are not doing any type of OBC. Also can I get the refund for the 500 dollars from my travel insurance instead of accepting the Future cruise credit; I am not even sure if we will ever cruise again.
  2. Steve, the policy type purchased was Travel SE and it was purchased on 1/17/2020. The cancellation fee was not a prepaid cost as it is not applied unless you have to cancel; but it was in the contract that we signed with our big box TA. When we cancelled the cruise yesterday; I did send an e-mail to itravelclaims @itravelinsured.com to make them aware of cancellation. The insurance company is IMG
  3. We cancelled our Nov.1 2020 cruise yesterday due to medical reasons. Our travel agency is charging us the 50 dollar per person cancellation fee. Royal Caribbean is giving us a future cruise credit to cover the 500 dollar nonrefundable deposit. We are fine with that. Questions is; will our travel insurance cover the 50 dollar per person cancelation fee and do we have to take the future cruise credit from royal? Will travel insurance reimburse us if royal gives the FCC?
  4. I also agree 60 days without any communication from Royal or from our online TA is asinine. Today makes 63 days for us and no refund at all for our April 3 Serenade cruise.
  5. I also sent Aurora an e-mail requesting the status of our refund for our Serenade of the Seas cruise for April 3; that was cancelled by royal caribbean and refund requested by me on 3-14-2020. I received a very polite and courteous e-mail back that simply told me to contact our TA; C---C--- as to the status of our refund. Of course, I have contacted my big box TA by e-mail on two different occasions with absolutely no feedback. We were booked within a group and I don't know if this is affecting our refund.
  6. With your experience; I think you answered your own question. Enjoy your cruise.
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