Very disappointed in Silhoutte cruise prime Dec 13 2919. No wheelchair assistance, Rude employee at Port of Miami. Refused to get a supervisor so I could get assistance and wheelchair. Once on board employee did not know about CC luncheon. MDR luncheons not quality of previous 12 cruises on X. Service very slow with incorrect food items. Virtually no wine service. Beef dishes I think were from Florsheim. Very tough and no flavor. Exception was prime rib was excellent, Breakfast in MDR totally disorganized with again slow service had to ask rolls, coffee, or juice. Management employees (two young ladies) just walked around doing nothing. I guess LLP will want to promote them very soon. Speaking of that the Capt Club Hostess did not mingle with guest like Rose Dishay or Rossy like did in the past. idien the CC hostess was very helpful and friendly solving 2 concerns.
Food quality and portions did not match previous cruises, The two dinners at Tuscan Grill were very good with filet mignon and lobster alfredo. Lobster at Murano was a piece of mush with no flavor. The risotto was outstanding. Service excellent. MDR evening waiter and asst were very good. Wine steward was rude and nonexistent. Two young ladies at the buffet were very helpful in getting my food and taking to my table. I tipped them and were very reluctant to accept. Roostck the room steward was excellent. The Martini bartenders were as always good displaying their bar antics. Of course it was fun watching male guests kiss and but will stop. each other. Did not order room service but had fruit and cheese delivered. The crackers although wrapped were soggy or stale.
While waiting to disembark we waited in a room that you hang beef in. Not very pleasant.
I could go on about the negatives but will stop. Celebrity did not meet previous expectations. Have another cruise planned with friends and would cancel if not for our friends. LLP has certainly taken X downward. I feels sorry for the employees as they seemed overworked.