i sailed on holiday crown princess sailing from 12/22/2023-01/07/2024 the cruise overall was fine as expected the overall crew service is exceptional. my ongoing issue is "Princess Easy Air" we had r/t tickets on Alaska Air from Las Vegas to San Francisco flying in on 12/21/2023 returning 01/07/2024. The problem happened when the 737-900 Max was grounded, and the failure of Princess Air to Assist people trying to get home after the cruise is over, I called " Princess Air " when this news broke, to see if they could help finding other ways to get home. they were not aware of the problem. Alaska air thought they could have enough planes cleared to fly it might work out. on Sunday 01/07/2024 about 01:30 am i was getting text alerts about my flight cancellation. I got up quickly attempted to call "Princess Air " and would be hold a long time, in addition to trying to call Alaska Airlines as i realized the later flights were on the same aircraft that was grounded. i called southwest airlines got a rep within 5 minutes they had direct flights on a different aircraft and i quickly bought 2 tickets home. when i got home i dealt with Alaska Airlines through the "Chat Function" The rep put in for the refund and gave us a $250.00 per person flight credit for future travel on Alaska Airlines. when Alaska Airlines issued the Credit (which is slightly more then the tickets i bought on Southwest Airlines) was issued to princess air, which i had a princess rep send an email with the exact dollar amount, my booking number and in information of refund paid by Alaska Airlines, on 01/16/2024. Bottom line is Princess Air Receives a commission for providing a service and they failed to provide that service. i do feel strongly that i will get the refund that Alaska Airlines paid Princess Air will be forwarded to me. What i Learned is to Either book directly or us Princess Air until Closer to the sailing date cxl/ Princess Air and buy my own tickets going in at least 1 day before