inghilch

I'm having a similar problem waiting over 30 days for a refund from a website error. Booked two cabins for a 3 night using FCCs I had from the global suspension. The online booking website seemed to have accepted the FCC and credit card was asked for the what I thought would be the port charges. It wasn't and the full amount of the cabins was charged. Well here we are 30 days later, hours and hours on hold listening to that recording, speaking to at least a dozen people and I've only received the credit back to my AMEX for one cabin, I'm actually on hold again checking on the other credit as i write this!!! It is true though with AMEX I was able to delay paying the charge after explaining the situation but the amount of time I've wasted is really unexcusable....

Anyone with experience renting one of these? The website claims the cost can be used towards a food an beverage credit. Also do you know if it's then also necessary to buy a ticket to the waterpark to gain initial entrance to the resort? I have one with no intentions of using other than to accompany my teenage children. Thanks!

That’s helpful when you get the right person. Its all very confusing because some of the credits are for children and one of the credits is for a grandparent that passed and I was told I needed a document from a lawyer naming myself as executor to use the credit. The lawyer of course would charge a fee. Anyway lesson learned. Next time I’m taking the $$ back.

I'll have to see if I can somehow find the original booking amount. I'm going by the email RCC sent me and evidently because the booking was through a 3rd party, they wont discuss financials. Round and round I go.

Hi, Wondering if anyone else has experience with this. Sailing April 2020 cancelled during Covid for our party of 8. Took the 125% credit from the original booking. Received an email on 11/10 saying 25% incremental bonus expiring end of 2022 unless a new booking is make. Call RCC and find out ALL 8 FCC credits are LESS than the original emails from RCC. Made several subsequent calls to RCC one seems to know. Has this happened to anyone else? Thanks!!!