MissiCruzs, you're not the only one waiting for a M&G request for the Emerald! I sent a request on Jan 30 to set one up for my April 5, 2024 cruise and haven't heard back yet. I'm glad it's not just me!
There's an old thread on page one of the Princess boards with names of people for the specific ships but the operative word is "old". I figure I'll give them to the end of the week and then try again and send to both the grouponboardservices email, the names listed here, and the old name for the Emerald contact from the old thread. If these folks are based in California, they've had some wild weather so not sure if that, or layoffs, or cutbacks, or whatever might be the reason.