Jump to content
Cruise Critic Community

twentyknots

Members
  • Content Count

    501
  • Joined

About twentyknots

  • Rank
    Cool Cruiser

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. UPDATE: I was shocked and happy today when I looked at my BofA visa activity online and saw the remaining $540 posted to the account with a posting date of June 23. Celebrity made it just under the wire and we have received a full refund within the 90 day window and we will contine to consider them for future cruises. Whew, just in the nick of time.
  2. Time is up for Celebrity. On March 26 my TA requested a refund for the April 12 Reflection cruise that Celebrity cancelled. My TA was told 30 days was the official time for refund but customer service said it might take 45. I gave them 90 days to make good on their promise and they failed. Now, as far as I’m concerned, we won’t consider them for future cruises. The total cruise cost was $4512. On May 6, 42 days after cancellation, $3432 was posted to my CC. A call by my TA to Celebrity asking about the holdup of the remaining $1080 could not be explained but she was assured it would be coming within 30 days in two installments of $540 each. On June 6, 73 days after cancellation, I received the first $540. Since it took 30 days to get the first $540 I don’t expect the remainder until early July. Unfortunately that will be too late. 90 days from the requested refund was June 23. HAL is our preferred cruise line but we will miss Celebrity. We have had some very nice cruises on Reflection and Solstice. I realize 90 days is arbitrary but each of us makes judgements on the level of service we expect. Most of us have favorite places where we shop. If service declines or the quality of the goods diminishes, we move on. Some can live with the decline, others won’t. In my opinion, 90 days is more than enough time to make a refund, regardless of the circumstances.
  3. Ditto for us. April 12 cruise cancelled March 26. We received $3714 of the $4254. It took 73 days to get that. Still waiting for the remaining $540.
  4. We're cruised with both several times. Both are premium lines and do a great job overall. You cant go wrong with either. Someone posted a comment about smoking in the casino on HAL and I agree. Celebrity ships are beautifully decorated and sparkling clean. We especially like the Vista ships on HAL in the aft Neptune suites. I dont think Celebrity has anything to compare. If Celebrity doesnt refund our cancelled cruise in full by June 23, it will only be HAL for us in the future.
  5. So, as an update, we received 1/2, or $540.40 to our CC today. C stills owes us another $540.40. We were told 30 days ago that $1080.80 was withheld from our refund but no one could explain why, just that it would be processed in 2 equal parts. We cancelled on March 26, so 73 days to get all but the $540. As I said earlier, C has 90 days to refund it all or we're done. Tick-tock.
  6. I agree with many that the anticipation of an upcoming cruise is powerful. We also like the 2-3 pre cruise days before boarding. The day of boarding is special as we get to our cabin, unpack and explore. I spend weeks practicing blackjack online until I'm playing perfect blackjack. I look forward to the evenings playing in the casino and hope this will be the cruise I win big. It has never happened but I dream anyway. Unfortunately Celebrity's casino crowd has diminshed over the years and I like a full blackjack table.
  7. June 23 (90 days from refund request date) will be D-Day for Celebrity to complete my refund process. Failing that will remove them from any further consideration for future cruises.
  8. Re: sam.seattle's list I would add casino might be closed on startup. I don't understand why walking might be stopped. Might require a mask.
  9. No it doesn't and every day I look at my BofA credit card statement and see that the remainder of my refund has not arrived is another day that adds to my frustration with Celebrity. I realize this virus has been tough on many, especially the cruise industry, but eventually we will return to cruising and I suspect a good number of us will have a hard time forgetting how Celebrity treated us.
  10. Celebrity certainly has a process they follow to make these refunds and to allocate parts of the total refund to various piles. It seems strange to us that refunds are not made on a FIFO basis or some other logical basis. And the amount to our credit card is not a lump sum equaling the amount they owe us. Earlier in the process it appeared that they were processing March cancellations, then April and so on. That makes sense to me, but that didn’t hold up for long. People were getting refunds for April cancellations while others were still waiting for March. Refunds came in pieces too with no apparent reason for the breakdown and often incomplete. Ours, for example, had four line items: taxes and port charges, gratuities, upgrade charge, and partial cruise fare. We’re still owed $1080.81 for cruise fare and a call to Celebrity revealed that ½ of that will be refunded soon, followed the by the other half later. No reason was given for the delay or dividing the remainder in half and processing it separately. I can only guess that maybe the money still owed us is the discount from the initial booking price and the ultimate price we got before final payment was made. Perhaps they “bucket” discounts for accounting reasons. People generally understand when explanations are given timely. Celebrity made a big mistake in my opinion in not making an explanation as to how refunds would be processed and explaining why some bookings might trigger exceptional processing and delays. Every day that goes by without our full refund or explanation makes me a little angrier and less likely to ever cruise with them again.
  11. We had April 12 crusie too. Received partial refund on May 6. Still waiting for remaining $1100.
  12. TA called C on our behalf checking on the missing $1080. The customer service rep said she had no idea what the $1080 represented but 1/2 half of it or $540 was processed and should hit credit card soon. The remaining $540 would probably follow in a few weeks. This is definitely a strange way to process refunds. It's been about 60 days since we requested a refund. I'd say that many here who believe they're using new money to make refunds are correct.
  13. I agree and will add that when we board and we make our way into the Lido for lunch the atmosphere is kind of special—like a kid in a candy store. I like walking around and looking at all the selections, making a mental list of what I want to try. I take really small portions to start with for tasting and most of the time I'm disappointed. If I really like something I'll go back for more. I see this as a negative. Not a deal breaker, but definitely a negative. We'll have to wait and see what other changes are made. If the Casino closes, I'm done with cruising. No way I'll ever cruise without a casino.
  14. Called TA yesterday. She had no explanation for the missing $1080.96. We did however, determine that the mystery $418.00 is most likely gratuities. At $19 per day per passenger for a suite it equals $418.00 for the 11 night trip. Don't understand their breaking this out since I didnt prepay gratuities. The 4-pack of perks included gratuities. We agreed to wait a week before calling and asking about the remaining credit.
  15. Our TA requested a refund on March 26 for a April 12 sailing on the Relection. Part of the refund hit my credit card last night. There were 4 seperate line items: $180.00 upgrade from balcony to Sky Suite; $276.32 taxes and port fees; $418.00 for something: and $2299.04 for something else. Total credits $ 3173.36. Our total cruise cost was $4254.32, so that leaves $1080.96 unaccounted for. I can only guess that the $418.00 might possibly be a credit for the 4 perks but it's only a guess.
×
×
  • Create New...