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mitz18

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About mitz18

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    Cool Cruiser

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    Texas

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  1. yeah well, right now the earth seems to be fighting back & telling us to get our (poop) together. (The problem in the US is everything gets turned into politics and a blame game). Bottom line is, I get the feeling my March 2021 cruise "down under" will be sunk.😭
  2. Cancelled mine March 9th; $800+ in refunds finally hit my c.card today. Glad that is done.
  3. Just to finalize mine; Cancelled March 30th cruise on March 9th. Received my FCC on March 28th. Finally received my credit for taxes/fees & prepaid items today, April 6th. For those still waiting, have patience as you will ultimately receive. Stay well.
  4. Be prepared to have some patience - refunds are taking up to (& beyond) 30 days./........
  5. Cancelled our cruise (sail 3/30) on March 9th. Received our FCC on March 28th. Still waiting for refund of $800+ for taxes/fees and PPD items (excursions, bev pkg upgrade etc). Was originally told 21 days, then told 30 days. Figure it'll show up at some point....
  6. Just as info, when I called X I was told 14-21 biz days for refunds. Also received an email from them but it stated 21-30 days. I cancelled March 9th and still waiting for $800+ in refunds.
  7. I cancelled mine on March 9th; just received the FCC email yesterday. Still waiting for refund of $800+ for taxes/fees, ppd excursions & bev package upgrade. I figured I'd give it to the 30 day mark and then call (if I can be patient that long).
  8. Before you apply the FCC I suggest you be careful & check with a rep or your TA. It is my understanding that once you use the FCC it is considered "used" and not refundable. IE, you apply it to your April 2021 cruise & then decide to cancel before final payment is due, the FCC portion is not refundable. As a rep told me, best to use the FCC for a final payment. You might want to double check this info, but that is what i was told by a rep. Just as info....
  9. Suggest you be careful. It is my understanding that once you use the FCC it is considered "used" and not refundable. IE, you apply it to a Dec cruise, decide to cancel before final payment is due, the FCC portion is not refundable. As a rep told me, best to use the FCC for a final payment. You might want to double check this info, but that is what i was told by X rep.
  10. I cancelled 3/9/20 (sail date 3/30) and have not YET received my credit for taxes/fees or prepaid items (excursions, bev package, etc) nor my FCC credit email. As I mentioned in a different thread, I spoke to X who said refunds are taking 14-21 days, maybe longer now with the various "lock-downs". You will receive a credit, but have patience as it (probably) will take a while.
  11. Ok I decided to call. Total wait time was only 90 seconds, and spoke to a very nice young lady. She said $ refunds are taking about 14 - 21 days, maybe slightly longer. FCC notices are also taking a bit longer due to volume, however she did confirm my FCC & refunds were being processed. She had a great attitude and was very helpful. It's easy for us to complain, so I wanted to acknowledge her "job well done".
  12. 1st time I booked directly/X (of course). I did get an email several weeks ago stating they cancelled my excursion, bev upgrade, etc but still no refund and no email re cruise. I’ll be patient - they have their hands full. Will see what this week brings.
  13. Cancelled March 9th. As of today no cc credit for taxes/fees, no cc credit for items purchased (bev pkg upgrade, excursions, speciality dining) and no FCC credit or email. Only 9 working days since cancelling so still being patient, but not sure how much longer to wait before a phone call will be made. Will give it 5 more biz days & then decide if call is needed.
  14. thanks all - Geoff & Banzaii; how are things "down under". Been a tough period between fires and now Covid. Better times ahead...........
  15. How are things in Austin? Sux about SXSW; we lost rodeo. Its strange to see no traffic around HTown.
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