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susanf31

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About susanf31

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    Cool Cruiser

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    Parker, CO, USA

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  1. We were to sail on March 22nd. I filled out the refund online form on 3/23 and have not received anything. Is there anyone out there who has not even gotten the email yet except for me? We were part of a group booking. When I try to call the group booking number, they aren't even answering the phone anymore - not even able to be put on hold.
  2. My quesiton is specific to how many have NOT received even the email about the refund let alone the refund. I've received neither. My cruise was supposed to be 3/22 and I filled out the refund form online on 3/23. I'm seeing people who applied for the refund in April and hae already gotten it. I have tried calling NCL and they aren't answering the Group Bookings phone at all today. I left a message for a call back yesterday and have not gotten that either.
  3. Today is the 90 day mark from when I requested a refund. We had a group reservation. Everyone else in my group received an email about a week ago saying their refund would be coming soon. They all received their refunds about 2 days ago. I have not received an email nor a refund. I can't get anyone in NCL's group reservation department to answer or call me back. Anyone having a similar experience?
  4. Sigh. Looks like that's $5000 I won't be getting back. 😞
  5. Yes, the person I was speaking with was our NCL group reservation agent. We had been working directly with him since last June. He said he had the most current list of those who requested a refund and neither of my reservations were on it. He then told me to fill out the form again, and walked me through it. So yes, it appears that my refund request had gone through and he, mistakenly, walked me through a process that undid my refund request - and then he had no idea how to reinstate it. So I don't know where I stand now. I am waiting on a call-back from him. In the meantime, I filed a dispute with my CC company.
  6. I'm the OP, so here is the response. I knew the NCL rep I was speaking to. He was our group rep since we had a group reservations for my daugther's wedding. I had his name, email and direct phone number. I said I had TWO reservations. He could find no record that either had a refund request pending. He told me to fill out the form again - which I did for ONE of those reservations. That is the reservation that came back that I cancelled my REFUND request and changed it to ship board credit. My reservation agent was on the phone with me when I did it. He walked me through it. Of course, I got very upset when I found out what he led me to do. He had no idea how to fix it or undo it. He was going to contact his superiors and get back to me.
  7. On March 23, I filled out the form requesting a refund for two cabins on 3/22 Encore that NCL cancelled. When I filled out those forms, I got a pop-up saying "Refund in 90 days." I never received any type of confirmation email or anything other than that pop-up. So, I called them today making sure they had record of my refund request. GUESS WHAT!! They DID NOT! My name was NOT on their refund requests for EITHER reservation. So then the phone rep told me to go fill out the form again. I followed his instructions and filled out the form. GUESS WHAT I GOT? It was a form CANCELLING my refund request and asking for cruise credit instead!!! AND no way to "undo" what I just did and go back to REFUND REQUEST. The phone rep is checking with his superiors to figure out how to go back to my refund request and said he will get back to me. So, I called my credit card company and initiated a dispute. If you are going to dispute your charge, you need to do it within 6 months (Capital One). I made my final payment in November, so I am still within my 6 month window. Whew!
  8. "No, because they already credited his account. He's got his money." He doesn't REALLY have his money now. He won't know until 6/24 if the money he got is his to keep or if they will be taking it back. So it's the same 90 day wait as the rest of us.
  9. "If you don't hear back from us by 6/24..." 6/24 is exactly 90 days from when most of us submitted the Refund Request Form back on 3/23. So it's still the same 90 day wait.
  10. No, absolutely not. You could easily test negative because you are in the 2 week incubation period. The tests also are not 100% accurate, so lots of false negatives and false positives are happening. They aren't reliable and thinking that they are could lead to a ship-wide infectious catastrophe.
  11. We had a large group going on the same cruise in March. Many of our group cancelled just a day or two before NCL officially cancelled the cruise. They got the same message. They are only eligible for FCC and not refunds because they cancelled. Those of us who waited until NCL cancelled the cruise and to fill out the form on 3/23 go the pop up message about it taking 90 days for a refund.
  12. I have $5000 wrapped up in a cruise for two cabins in March that were obviously cancelled. I filled out the refund form and got the pop-up message of 90 days. I called my credit card company to dispute the charge - Capital One Venture Card. They told me that it takes AT LEAST 90 days to close a disputed charge and since NCL was promising a refund within those 90 days, they wanted me to be patient with NCL for the next 90 days. THEN if I didn't get my refund, to then proceed with the credit card dispute process. They said they made a note of my phone call and what they suggested I do, so I will have a stronger case for the dispute if I have to file one in 90 days.
  13. I have $5000 wrapped up in a cruise for two cabins in March that were obviously cancelled. I filled out the refund form and got the pop-up message of 90 days. I called my credit card company to dispute the charge - Capital One Venture Card. They told me that it takes AT LEAST 90 days to close a disputed charge and since NCL was promising a refund within those 90 days, they wanted me to be patient with NCL for the next 90 days. THEN if I didn't get my refund, to then proceed with the credit card dispute process. They said they made a note of my phone call and what they suggested I do, so I will have a stronger case for the dispute if I have to file one in 90 days.
  14. "Nobody has said it will take 90 days to get your refund. " This is wrong. NCL SAID it will take 90 days to get a refund. That's the message that popped up from NCL when we all submitted our form to receive a refund! 90 days is ridiculous. It took them 2 seconds to take my money.
  15. They are putting off cancelling cruises until the last minute, hoping YOU will cancel first. If you cancel, they don't have to refund your money. If they cancel, they do.
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