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cinnamon

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  • Content Count

    6,627
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About cinnamon

  • Rank
    5,000+ Club

About Me

  • Location
    NW Surrey, England
  • Interests
    Travelling
  • Favorite Cruise Line(s)
    Was Celebrity and Royal Caribbean but is now Azamara.
  • Favorite Cruise Destination Or Port of Call
    Norway and the Mediterranean.

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  1. I am very pleased to report that I have had a full refund of the Quest cruise we were meant to take on 28th March. I would like to thank Bonnie for passing this up the line and Patrice Willoughby at head office. These interventions allowed my agent to agree the refund and the money arrived in my account today. This has taken a huge pressure off my finances and I’ll be able to pay for the very simple funeral, which is all that is allowed.
  2. I have heard nothing from Azamara or my agent. I’m on hold to the agent listening to Musak...........and have been holding 1 hr and 25 minutes! I have so much to do, this is intolerable. The agent promised to call me back one week ago. Update. The agent promises me the full refund has been credited to my bank account but it will take ‘several’ days to arrive. I’ll check it daily.
  3. I have heard nothing from Azamara or my agent. I’m on hold to the agent listening to Musak...........and have been holding 1 hr and 25 minutes! I have so much to do, this is intolerable. The agent promised to call me back one week ago.
  4. With all that has happened to me I started a separate thread on this subject. I’m sorry about that but with my illness and subsequent death of my husband I couldn’t face checking through 5 pages here.
  5. My husband, John, died of Covid-19 on 2nd April, our 43rd wedding anniversary. We were supposed to be celebrating onboard the Quest sailing from Dubai on 28th March. I am heartily sick of being palmed off by our agent! This was to be the most expensive trip we had ever taken. As a result, John emptied out all our ‘ready’ funds to pay the credit card bill in February with the final balance for the cruise on it. As a result, my cash flow after his death is poor, with his accounts frozen still. On 13th March when Azamara cancelled the cruise I had been promised a full cash refund, as I booked a Package which is protected under U.K. law. They said it would take 2-4 weeks. I have heard nothing from them since but of course I was unwell too and didn’t pursue it. I spoke to a woman at the agents again on Thursday and she was sympathetic. Then after talking to her supervisor she tried to palm me off with a FCC. Can you imagine me wanting to cruise solo just now after 40+ cruises with John? That’s even if I could afford it. She never phoned back as promised. This afternoon I was on hold for 57 minutes when the message changed to ‘You are 5th in the queue’. 2 minutes later at 4.56 pm, the line went dead. The huge amount of paperwork and organisation after the death of a spouse is probably very daunting at the best of times. In this current strange world it is totally overwhelming.
  6. I’m just going to forget about not getting FCC. Thankfully we booked with an agent a U.K. style ‘package holiday’ to include cruise, flights, hotel and transfers. I managed to speak to them just now and we will receive the full amount paid back on to our credit cards in 2-4 weeks. This is longer than their normal refund time because of the sheer volume of work they’re doing. We’re very grateful we’ll come out of this not being out of pocket. Whether we’ll ever cruise with Azamara again remains to be seen. I hope so. Meantime, we’re hunkering down and social distancing ourselves.
  7. At long last, we awoke to an overnight email telling us that the Quest Dubai to Athens sailing on 28th was cancelled. However, unlike the sailing on 17th or the Celebrity Constellation very similar cruise on 1st April, all we have been offered is 125% FCC or 100% refund and ‘up to’ $500 pp for air change costs we can prove. Why not the 25% FCC in addition to the refund as everyone else has received in compensation for all the stress and worry this very late cancellation has caused? Once again, Azamara is treating its regular customers badly. Without the extra FCC why would we bother booking again. We are unable to take the 125% FCC now as we cannot book for next year because we are both awaiting eye surgery and cannot plan ahead.
  8. cinnamon

    Reassuring?

    Breathe? He has to be on another planet. In less than two weeks we are due to fly to a country that is closed to cruise ships, the U.A.E. Our ports include countries that are ‘closed’ and with visits to closed tourist areas. Do we really have to suffer another whole weekend of uncertainty about whether we can get a full refund? One of us would be denied boarding anyway due to age and health. This is beyond ridiculous now.
  9. cinnamon

    Coronavirus

    We gave up days ago but have to wait for Azamara to eventually cancel. FCC won’t be worth the paper they don’t print it on. 😂
  10. I certainly hope they get a move on. We’re still booked to fly in two weeks to board Quest. Just holding on for them to cancel to get refund rather than FCC. i am concerned about those currently onboard.
  11. cinnamon

    Coronavirus

    There seems to be some confusion. On another source I read that cruise and ferry traffic to and from Iran was not allowed into U.A.E. We anxiously await proper confirmation one way or another.
  12. In view of the problems trying to get through on the phone, I just emailed our TA. I got an automated response saying that due to a higher than normal volume of enquiries, it may take up to 7 days to respond!!! Good job were not leaving till 26th!
  13. cinnamon

    Coronavirus

    Hmmmm. No mention of cancellation policy changing. 😟
  14. cinnamon

    Coronavirus

    Those of us over 65 are high risk for Covid19. We’re booked within the next month. Azamara can only be expected to deal with the imminent cruises as the situation is developing all the time. But deal with it they must!!!!
  15. Many thanks for the replies. We too are due onboard in Dubai on 28th, hence following Quest and the developing situation very closely.
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