Does anyone know of a way I can contact anyone with the upgrade program? I placed a bid for upgrade to YC from balcony. I received an email a few days ago saying the bid was accepted, but the cc was declined. There was a link tom provide a different mode of payment, which I did, but it's been about 3 days and I haven't heard anything back. Everything is still showing original room and the new card hasn't been charged. I tried the main customer service number, and they were clueless.