I filled out the after cruise evaluations. I have one problem with one of the tours we took. There was no where to report the issue of a really bad tour guide. We did a tour in Iceland where the tour guide was not clear about where to go and where to meet. He never pointed the paths for the sites or what the sites offered. I do not expect guides to be friendly but they should be informative and point out and describe what we should do at each site. At the first site the bus moved. He had to find a couple who did not know where to find the bus and he was not happy. My husband and I were lucky when we walked down to the correct parking lot. The sites were great waterfall - volcano lake - geyser - and spa.